FOH Supervisor

Bartlett Mitchell Ltd; Botany Bay; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Birthday day off

Masterclasses with chefs

Fully funded development courses

Discounts and cashback

Cycle-to-work

Freedom Friday

Free lunch

Mental Health App

Parental leave

Fertility treatment leave

Grandparent leave

Job summary

Bartlett Mitchell Ltd. seeks a Front of House Supervisor to maintain high customer service standards and engage proactively with customers. The role runs Monday to Friday, 7 AM to 3 PM, requiring strong listening skills and the ability to work within established procedures.

Training and development support is provided to progress your career. You will work to maximise team performance, combine effective communication with a positive work environment, and liaise with clients to ensure needs are

Qualifications

• Listen carefully and take instructions.
• Communicate confidently while following procedures.
• Read and understand company manuals to gain product knowledge.

Responsibilities

• Deliver high standards of customer service and proactive interaction.
• Lead and motivate the FOH team for optimal performance.
• Follow procedures and instructions to support client and company goals.
• Liaise with customers to ensure their needs are met.

Skills

Customer service

Team leadership

Communication

Procedural adherence

Education

Food Safety Level 2

Health & Safety Level 2

Job description

We're a multi award-winning contract catering company, with a team of trained foodies serving over 45,500 satisfied customers every day. We now have an exciting opportunity for a Front of House Supervisor. Ensure consistent high standards of customer service and proactive customer interaction. Follow appropriate procedures and instructions. Contribute to a positive team working environment to work with team to exceed client and company goals. Maximise performance from team by focusing on good training and development, motivation and engagement.
This is a FOH Supervisor to work from Monday to Friday, 7 AM to 3 PM.
You have the ability to listen carefully and take instructions, and communicate confidently while you work to an organised plan following procedures and displaying good practice at all times. And you'll be sure to liaise with customers to ensure their needs have been met.
Ideally you will already hold Food Safety at Level 2 and Health & Safety at Level 2 certificates. No other formal qualifications are required, but you'll be expected to read our company manuals to obtain a thorough understanding and knowledge of our products and services. BM Caterers are committed to supporting your training and development to achieve your career goals.

Our benefits include:

• An annual day off for your birthday!
• Monthly masterclasses with Michelin-starred chefs.
• Fully funded development courses ranging from levels 2 to 7.
• Discounts and cashback at a wide variety of retail and leisure outlets.
• Cycle-to-work scheme.
• Freedom Friday - a paid day off to volunteer at a charity of your choice.
• Free lunch every workday!
• 24/7 access to the Mental Health Charter App.
• Enhanced parental leave benefits.
• Paid leave for fertility treatments.
• Grandparent leave to support your loved ones with their new arrival.

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