FMSO-Justice & Immigration Facilities Mngmt

Serco Limited; Doncaster; On-site; GBP 26,000 - 35,000; Full time

Benefits offered by this job

25 days holiday

Pension scheme

Training courses and progression

Employee assistance programme

Retail discounts

Job summary

Serco Limited is seeking an FM Services Operative at HMP Doncaster to maintain a safe, secure, and well-functioning environment. You will perform planned and reactive maintenance across the site, supporting day-to-day operations and wellbeing.

Working as part of a multi-skilled team, you will complete multi-trade tasks, keep precise records with handheld tech, and help ensure schedules meet safety and compliance targets.

Qualifications

• Completed a recognised apprenticeship or equivalent trade-based qualification.
• Experience carrying out maintenance and repair activities within a facilities management, engineering, or similar environment.
• Able to work independently, prioritise workloads effectively, and use your own initiative.
• Strong communication and interpersonal skills, with the ability to build trusted working relationships.
• Flexible, proactive, and committed to delivering excellent service and continuous improvement.

Responsibilities

• Carry out planned and reactive maintenance activities across the site in line with safety and compliance requirements.
• Support a range of general maintenance tasks, including repairs across multiple trades within your skills, experience, and training.
• Work closely with engineers and other facilities management colleagues to complete multi-trade maintenance activities.
• Maintain accurate records of planned and reactive works using handheld technology and update asset information as required.
• Ensure maintenance schedules are kept up to date and completed within agreed timescales.
• Support the prison's rehabilitative culture and contribute to continuous improvement initiatives across facilities management operations.

Skills

Maintenance experience

Communication skills

Independent work

Multitrade collaboration

Education

Recognised apprenticeship or trade qualification

Job description

FM Services Operative

Location: HMP Doncaster, Doncaster DN5 8UX
Salary: 30,747.92
Schedule: Full-time, 40 hours per week working 8am - 4.30pm

Ready to impact a better future?

As an FM Services Operative in our Justice and Immigration Facilities Management team, you'll help maintain a safe, secure, and well-functioning environment at HMP Doncaster. Your work will support the day-to-day operation of the prison through planned and reactive maintenance activities, helping ensure facilities remain fit for purpose for everyone who uses them.

This is a varied, hands-on role where no two days are the same. Working as part of a multi-skilled facilities management team, you'll contribute to creating an environment that supports rehabilitation, wellbeing, and positive outcomes. Our work touches lives, and your contribution will help make a positive impact on communities while supporting a better future.

What you'll do as a FM Services Operative

• Carry out planned and reactive maintenance activities across the site in line with safety and compliance requirements.
• Support a range of general maintenance tasks, including repairs across multiple trades within your skills, experience, and training.
• Work closely with engineers and other facilities management colleagues to complete multi-trade maintenance activities.
• Maintain accurate records of planned and reactive works using handheld technology and update asset information as required.
• Ensure maintenance schedules are kept up to date and completed within agreed timescales.
• Support the prison's rehabilitative culture and contribute to continuous improvement initiatives across facilities management operations.

Does this sound like you?

• Completed a recognised apprenticeship or equivalent trade-based qualification.
• Experience carrying out maintenance and repair activities within a facilities management, engineering, or similar environment.
• Able to work independently, prioritise workloads effectively, and use your own initiative.
• Strong communication and interpersonal skills, with the ability to build trusted working relationships.
• Flexible, proactive, and committed to delivering excellent service and continuous improvement.

What we offer:

• 25 days plus bank holidays

• Up to 6% contributory pension scheme
• Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.

Vetting and checks:

An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.