FMIS Technical Analyst — Markets IT & Trading Support

Standard Chartered; Greater London; Hybrid; GBP 42,000 - 66,000; Full time

Benefits offered by this job

Competitive salary & benefits

Flexible working options

Unmind wellbeing platform

Continuous learning culture

Job summary

Standard Chartered in the United Kingdom seeks an FMIS Technical Analyst to join Financial Markets Infrastructure Services. You will learn to support desktop environments, market data platforms, trading systems, telecommunications infrastructure, and business continuity solutions.

You will work with engineers and business stakeholders to maintain a secure, resilient, and high‑performing trading floor environment while gaining exposure to financial products and enterprise technology platforms.

Qualifications

• Degree in Information Technology, Computer Science, Computer Engineering or related discipline.
• Previous IT support experience (Helpdesk, Desktop Support, Technical Support) is advantageous.
• Experience in banking, financial services or trading environments is beneficial but not required.
• Exposure to project delivery or technology operations is a plus.

Responsibilities

• Provide 1st, 2nd and 3rd line technical support across Financial Markets technology platforms.
• Support trading floor users with desktop, laptop, mobile, and peripheral technologies.
• Troubleshoot and resolve issues involving Windows, Microsoft Office, Active Directory, email, and collaboration tools.
• Support trader voice and telecommunications systems, including handsets, headsets, turrets, and voice recording solutions.
• Assist with user administration, profile management, and access provisioning.
• Support market data platforms such as Bloomberg and Refinitiv.
• Develop knowledge of trading applications and financial market technologies.
• Help maintain availability and performance of critical business systems used by trading and dealing teams.
• Assist with transaction systems and associated infrastructure.
• Manage incidents, problems, service requests, and changes using ServiceNow.
• Contribute to root cause analysis and high‑severity incident management.
• Monitor service quality and identify opportunities for improvement.
• Ensure compliance with technology standards, operational procedures, and support processes.

Skills

Windows OS

Microsoft 365

Active Directory

Networking basics

Analytical thinking

Communication skills

Education

Degree in Information Technology

Degree in Computer Science

Degree in Computer Engineering

Tools

Bloomberg

Refinitiv

Job description

Standard Chartered in the United Kingdom seeks an FMIS Technical Analyst to join Financial Markets Infrastructure Services. You will learn to support desktop environments, market data platforms, trading systems, telecommunications infrastructure, and business continuity solutions.

You will work with engineers and business stakeholders to maintain a secure, resilient, and high‑performing trading floor environment while gaining exposure to financial products and enterprise technology platforms.