Investment Platform Support Engineer

State Street; City Of London; Vor Ort; GBP 45.000 - 65.000; Vollzeit

Benefits dieser Stelle

Flexible Work Program

Medical care

Insurance

Savings plans

Volunteer days

Zusammenfassung

State Street is seeking a Successful Support Engineer to join its Charles River IMS team in London. The role combines investment knowledge with strong analytical and troubleshooting skills to resolve complex issues spanning workflows, data, and system configurations.

You will work with portfolio managers and traders, engineers, and product specialists to investigate and resolve incidents, provide guidance, and ensure client satisfaction in a fast-paced environment.

Qualifikationen

• Analytical, investigative and problem-solving abilities.
• Experience working with business and technical users in a client-facing role.
• Strong communication skills, both written and verbal.

Aufgaben

• Provide application support for Charles River IMS via email, phone, and web conferencing.
• Investigate complex business and technical issues across investment workflows, data, configurations, integrations, and system behavior.
• Analyze logs, database records, and reconciliation data to identify root causes.
• Distinguish software defects from configuration, data, or operational issues.
• Support client-specific workflows, customizations, and integrations.
• Collaborate with Product Engineering on defects and enhancements.
• Proactively manage client cases and communicate findings to stakeholders.

Kenntnisse

Analytical skills

Client-facing communication

Problem solving

SQL

Python / scripting

Ausbildung

University degree in Finance, Economics, Computer Science, or Engineering

Tools

SQL Server

Oracle

OMS/IMS experience

Jobbeschreibung

State Street is seeking a Successful Support Engineer to join its Charles River IMS team in London. The role combines investment knowledge with strong analytical and troubleshooting skills to resolve complex issues spanning workflows, data, and system configurations.

You will work with portfolio managers and traders, engineers, and product specialists to investigate and resolve incidents, provide guidance, and ensure client satisfaction in a fast-paced environment.