Senior Application Support Analyst

VirtueTech Recruitment Group; Greater London; On-site; GBP 42,000 - 64,000; Full time

Job summary

VirtueTech Recruitment Group is seeking an Application Support Analyst to provide both technical and procedural assistance to internal teams and external stakeholders. You will act as a key contact for incident resolution, manage outages, and collaborate with infrastructure, service desk and IT teams to maintain service levels.

This role sits in Front Office IT and requires trading platforms experience with FIX connectivity.

Qualifications

• Experience with Trading Platforms and FIX Connectivity.
• Proficient in Windows and Linux/Unix environments with SQL and Oracle databases.
• Background in financial services, with insight into trading, clearing, and settlement processes.
• Excellent communicator with strong documentation and stakeholder management skills.
• Experience in ITIL, change management, and continuous improvement of systems.
• Skilled in API onboarding, FIX messaging and market connectivity protocols.
• Ability to support high-frequency trading platforms and manage upgrades.
• Strong PowerShell experience is a must.

Responsibilities

• Provide incident management and swift issue resolution across platforms.
• Collaborate with infrastructure, service desk and IT teams to restore services.
• Support upgrades and outages with rigorous change control.
• Onboard clients and vendors, ensuring compliant operational procedures.

Skills

PowerShell

FIX connectivity

Trading platforms

Incident management

ITIL

Change management

SQL

Oracle

Windows

Linux/Unix

Stakeholder management

Documentation

API onboarding

Market connectivity

High-frequency trading

Compliance/risk

Tools

ION

IBM MQ

Deltix

TT

ATEO

Job description

The role of the Application Support Analyst centres on delivering both technical and procedural assistance to internal teams and external stakeholders. Acting as a key point of contact for issue resolution, the analyst will manage incidents, troubleshoot day-to-day application problems, and ensure swift resolution of outages. This position involves close collaboration with infrastructure, service desk, and broader IT teams, requiring a proactive mindset and a strong sense of ownership across all support-related responsibilities.

This role will be working within the Front Office Teams and would requires someone with experience on Trading Platforms and preference to candidates with exposure to FIX Connectivity.

• Proficient in Windows and Linux/Unix environments with solid understanding of SQL, Oracle databases, and server-side infrastructure, including platforms like ION, IBM MQ, Deltix, TT, and ATEO.
• Background in financial services (preferably banking), with insight into trading, clearing, and settlement processes across futures, OTC energy, and global markets.
• Excellent communicator with strong documentation and stakeholder management skills; capable of building relationships across development teams, business users, and external vendors.
• Highly methodical with experience in ITIL frameworks, change management, and a focus on continuously improving systems and processes.
• Skilled in API onboarding, FIX messaging, market connectivity protocols, and supporting high-frequency trading platforms; able to work shifts and manage critical upgrades.
• Prior experience supporting clients in a technical advisory role, with an understanding of compliance, risk, and regulated environments.
• Strong PowerShell experience is a must!