Global Markets Tech Lead - Trade Floor & End User Support

Catchwork; Greater London; Hybrid; GBP 120,000 - 160,000; Full time

Job summary

Westpac Group in London seeks a strategic Head of Markets, Trade Floor & End User Support to lead international technology support across Financial Markets, Treasury and end-user computing globally. You will drive service excellence, resilience, and stakeholder satisfaction while guiding distributed teams in London, Frankfurt, New York and Singapore.

You will shape operating models, champion automation, and develop a high-performing international group, partnering with business and technology

Qualifications

• Significant experience in technology operations, production support or service management within financial services.
• Strong understanding of Financial Markets technology, users and trading environments.
• Experience leading international teams across multiple countries and time zones.
• Excellent communication and influencing skills.

Responsibilities

• Lead Financial Markets technology support services across international locations.
• Build strong relationships with traders, sales teams, operations partners and senior stakeholders across the business.
• Drive service excellence across production support, trade floor technology and end user support functions.
• Lead major incident, problem and service management activities in a fast paced and business critical environment.
• Develop and execute the strategy for trade floor support and end user technology services across the international business.
• Drive automation, service improvement and operational efficiency initiatives.
• Lead, coach and develop teams across multiple countries and time zones.
• Maintain high standards of risk management, governance, operational resilience and regulatory compliance.
• Manage third party vendors and service providers to ensure strong service outcomes.
• Provide leadership reporting and stakeholder communication on service performance, risks and improvement initiatives.

Skills

Leadership

Communication

Stakeholder management

Automation

International teams

Tools

Murex

ION

Calypso

Job description

Westpac Group in London seeks a strategic Head of Markets, Trade Floor & End User Support to lead international technology support across Financial Markets, Treasury and end-user computing globally. You will drive service excellence, resilience, and stakeholder satisfaction while guiding distributed teams in London, Frankfurt, New York and Singapore.

You will shape operating models, champion automation, and develop a high-performing international group, partnering with business and technology