FMCG Customer Account Manager

TN United Kingdom; St Albans; Hybrid; GBP 29,000 - 35,000; Full time

Job summary

An exciting opportunity awaits in a customer-oriented role where you will manage existing client accounts and foster strong relationships. This innovative firm, located on the outskirts of St Albans, is seeking a motivated individual who can deliver outstanding customer service while collaborating with the Sales and Consulting team. With a hybrid work approach, you will enjoy flexibility while contributing to the growth of the business. If you have a background in FMCG and a passion for building relationships, this position offers a chance to thrive in a supportive environment with excellent perks, including healthcare and a discretionary bonus.

Benefits

25 days annual leave

Free healthcare for employee

Discounted family healthcare

4 x life assurance

Discretionary bonus

Qualifications

• Experience in FMCG and B2B sales environments.
• Strong commercial acumen and proven track record in achieving targets.

Responsibilities

• Manage existing client accounts and deliver excellent customer service.
• Develop strong relationships to drive retention and upsell opportunities.

Skills

Commercial Acumen

Relationship Building

CRM Proficiency

Data Analysis

Networking

Job description

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FMCG Customer Account Manager, St Albans

Client:

Location: St Albans, United Kingdom

Job Category: -

EU work permit required: Yes

Job Reference:

b6dde062b328

Job Views:

4

Posted:

24.04.2025

Expiry Date:

08.06.2025

Job Description:

We are currently recruiting for an exciting customer orientated role which will see you managing a group of existing clients. You will build and nurture strong relationships, serving as the primary point of contact for all account-related matters. The company are on the outskirts of St Albans and so a car driver is essential!

You will deliver outstanding levels of customer service, working closely with the wider Sales and Consulting team.

What’s in it for you?

Salary: Up to £35k depending on experience

Hours: 35.25 hours per week with a hybrid approach, working from home and office – 2 days in the office

25 days annual leave

Free healthcare for employee, family at a discounted rate

4 x life assurance

Discretionary bonus

Key Responsibilities:

1. Delivery of agreed renewal revenue target
2. Ongoing development of assigned accounts
3. Develop a strong pipeline of qualified leads, generating new business opportunities
4. Accurate forecasting, sales projection and pipeline management
5. Be responsible for customer relationships, managing ongoing engagement to drive retention and enhance customer experience
6. Provide guidance and tools to ensure effective adoption of our online services within their team and company
7. Presenting company services via online demos and face to face meetings
8. Provide high quality customer feedback to support the development of services
9. Develop strong customer relationships to effectively upsell and cross sell other products and services

What the employer is looking for:

1. Strong commercial acumen with a good understanding of business issues
2. Experience of the FMCG industry and working in a B2B sales environment
3. Proven commercial track record, able to work under pressure to deliver agreed targets
4. Excellent relationship developer, engaging existing contacts and building new ones through networking
5. Be a CRM Super-user and an advocate for its use within the wider sales team
6. Share insights within the business to drive continuous improvement and customer satisfaction
7. Proven ability to translate data into actionable insights