FM Vendor Manager

ISS Facility Services UK; Birmingham; On-site; GBP 60,000 - 75,000; Full time

Job summary

ISS Facility Services UK is seeking an experienced Vendor Manager for a portfolio of Hard FM providers across multiple sites. You will ensure safe, compliant, cost-effective and customer-focused services while meeting governance requirements.

Responsibilities include supplier performance, contract management, and continuous improvement, with strong stakeholder engagement and risk management to protect service delivery.

Qualifications

• Degree or equivalent in FM, business or related field.
• BPSS security clearance eligibility required.
• Experience managing outsourced FM providers and complex supply chains.

Responsibilities

• Manage performance, compliance and governance of multiple FM subcontractors and service providers.
• Build and maintain relationships with suppliers to support service delivery.
• Monitor performance against contractual obligations and SLAs.
• Investigate and resolve delivery bottlenecks and payment challenges.
• Ensure work orders are processed correctly through helpdesk systems.
• Drive continuous improvement across Hard FM and compliance activities.
• Identify operational risks and ensure safety and governance requirements.
• Produce performance analysis and reporting for decision-making.

Skills

Hard FM experience

Contract management

Supplier management

Stakeholder management

Negotiation

Risk & governance

Analytical reporting

Procurement knowledge

Education

Degree or equivalent

Job description

We are seeking an experienced FM Vendor Manager to oversee a portfolio of facilities management service providers and subcontractors across multiple sites.

This role is responsible for ensuring suppliers consistently deliver safe, compliant, cost-effective and customer-focused services while meeting contractual obligations and governance requirements.

Job Description

We are looking for a commercially aware and proactive professional with strong Hard FM experience who can build effective supplier relationships, resolve operational challenges and drive continuous improvement across outsourced FM services.

The successful candidate will play a key role in monitoring performance, addressing service delivery issues and ensuring work is processed accurately and efficiently.

Key Responsibilities

• Manage the performance, compliance and governance of multiple FM subcontractors and service providers.
• Build and maintain strong working relationships with suppliers to support effective service delivery.
• Monitor supplier performance against contractual obligations, service levels and operational requirements.
• Investigate and resolve service delivery bottlenecks, technical issues and payment-related challenges.
• Ensure work orders are processed correctly through helpdesk systems and that accurate feedback is received from subcontractors.
• Drive consistency, quality and continuous improvement across Hard FM services and specialist compliance activities.
• Identify and manage operational risks, ensuring safety, compliance and governance requirements are met.
• Produce performance analysis and reporting to support informed decision-making and supplier accountability.

About You

• Proven experience in Hard FM and operational facilities management, with a solid understanding of best practice service delivery.
• Proven experience managing outsourced FM service providers, subcontractors and complex supply chains.
• Strong commercial awareness and contract management capability.
• Excellent stakeholder management and influencing skills.
• Strong analytical, reporting and problem-solving abilities.
• Proven ability to improve supplier performance and deliver successful outcomes.
• Excellent negotiation and conflict resolution skills.
• Experience managing compliance, governance and risk requirements.
• Customer-focused approach with strong client relationship management experience.
• Self-motivated, committed and enthusiastic team contributor.
• Degree, HNC/HND or equivalent professional experience in Facilities Management, Business Management or a related discipline.
• Knowledge of procurement and supply chain management principles.

All candidates must be able to obtain BPSS Security Clearance.

Security Checks

The Company

ISS is a global leader in workplace and facilities management, helping organisations create environments where people and businesses can thrive. We partner with clients across sectors-from healthcare to finance to deliver smart, sustainable solutions that improve everyday experiences.

We're proud to be an inclusive employer, committed to diversity, wellbeing, and supporting the Armed Forces community.

As a Disability Confident employer, we're committed to making our recruitment process accessible. If you require any adjustments, please contact our Resourcing Team-we'll be happy to support you.

Join ISS and be part of something bigger.