Helpdesk & Maintenance Coordinator | Fast-Paced FM Team

Guidant Global; Worthing; Presencial; GBP 18.000 - 24.000; Jornada completa

Descripción de la vacante

Guidant Global has an opening for a Helpdesk Operative in Worthing. You will be the first point of contact for clients, logging maintenance requests, prioritising tasks, and coordinating with engineers and subcontractors to meet SLAs.

Key duties include logging calls, updating CAFM records, raising POs, and providing timely progress updates to stakeholders. The role requires CAFM familiarity, strong admin skills, and excellent communication.

Formación

• Experience in a Helpdesk, Service Desk, Facilities Management or maintenance coordination environment.
• Strong admin and organisational skills with excellent attention to detail.
• Experience working to Service Level Agreements (SLAs).
• Good working knowledge of Microsoft Office (Excel/Outlook).

Responsabilidades

• Receive and process maintenance requests via phone, email and helpdesk systems.
• Log reactive and planned maintenance requests in the CAFM system.
• Prioritise and allocate tasks in line with contractual SLAs.
• Coordinate with schedulers, engineers and subcontractors for timely works.
• Raise purchase orders for ad-hoc maintenance needs when required.
• Maintain accurate records including job details, locations and photos.
• Respond professionally to customer queries with regular progress updates.
• Monitor helpdesk inboxes and action requests within agreed timescales.
• Build strong relationships with internal teams, clients and suppliers.
• Support continuous improvement initiatives and operational excellence.

Conocimientos

Helpdesk experience

Facilities Management

Maintenance coordination

Customer service

Planning and prioritisation

Herramientas

Planon

Maximo

Concept

TRIRIGA

Concerto

Descripción del empleo

Guidant Global has an opening for a Helpdesk Operative in Worthing. You will be the first point of contact for clients, logging maintenance requests, prioritising tasks, and coordinating with engineers and subcontractors to meet SLAs.

Key duties include logging calls, updating CAFM records, raising POs, and providing timely progress updates to stakeholders. The role requires CAFM familiarity, strong admin skills, and excellent communication.