Facilities Helpdesk Coordinator

BGIS; Greater London; Presencial; GBP 26.000 - 36.000; Jornada completa

Descripción de la vacante

BGIS is a global leader in facility management services and its Helpdesk Administrator role supports the Contract Support team, Maintenance Manager and engineers. You will handle client-facing helpdesk queries, process documentation, and raise work orders and reports with strong IT skills.

Ideal candidates will have GCSEs including English and Maths, experience in a busy office, and familiarity with Maximo.

Formación

• Essential: GCSE-level education including English and Maths.
• Experience in a busy office environment is essential.

Responsabilidades

• Act as the main point of contact for client-facing helpdesk queries.
• Respond professionally to internal and external enquiries.
• Check and respond to overnight callouts.
• Raise reactive jobs and allocate PPMs using the Concept Evolution system.
• Produce reports for BGIS and clients (weekly and monthly data).
• Process task sheets daily and maintain accurate client files.
• Raise work orders and manage subcontractor call-outs.
• Upload subcontractor service sheets into Opti‑MIS and maintain records.
• Assist with general office duties and take meeting minutes.
• Cover holidays and sickness for other administrative staff.
• Ensure WIP is updated and holidays recorded for engineering teams.

Conocimientos

Keyboard & IT skills

Telephone manners

Interpersonal skills

Numeracy & timekeeping

Teamwork

Maximo experience

Engineering terminology

Educación

GCSE English & Maths

Herramientas

Maximo

Descripción del empleo

BGIS is a global leader in facility management services and its Helpdesk Administrator role supports the Contract Support team, Maintenance Manager and engineers. You will handle client-facing helpdesk queries, process documentation, and raise work orders and reports with strong IT skills.

Ideal candidates will have GCSEs including English and Maths, experience in a busy office, and familiarity with Maximo.