Help Desk & Contracts Lead - CAFM & Invoicing

Pareto FM; Nottingham; Ibrido; GBP 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

Pareto FM Group is seeking a proactive Helpdesk Lead at our Nottingham site. You’ll run the helpdesk, own the CAFM system, manage contract finance admin and invoice cycles across six UK sites. You will supervise a Helpdesk Coordinator and ensure timely, accurate service delivery while maintaining data integrity.

Based on site in Nottingham with occasional travel, you will generate reports, monitor KPIs and keep costs aligned with approvals and purchase orders. Strong CAFM experience is essential.

Competenze

• Experience in FM helpdesk or service coordination, including supervising others.
• Strong customer service skills and problem-solving abilities.
• Familiarity with CAFM systems such as Simpro or Planon.
• Experience with purchase orders, invoicing and cost reconciliation.

Mansioni

• Lead the helpdesk, answering, triaging and logging calls and emails.
• Dispatch work and keep requesters updated until resolved.
• Lead and develop a Helpdesk Coordinator.
• Keep CAFM data accurate, work with Technical Services Manager.
• Produce weekly and monthly performance reports and KPI evidence.
• Manage quotes, approvals and purchase orders.
• Goods receipt completed works, reconcile costs and issue monthly invoices.

Conoscenze

FM helpdesk

Customer service

Supervising

Excel

CAFM systems

Data accuracy

Strumenti

Simpro

Planon

Sage Intacct

Descrizione del lavoro

Pareto FM Group is seeking a proactive Helpdesk Lead at our Nottingham site. You’ll run the helpdesk, own the CAFM system, manage contract finance admin and invoice cycles across six UK sites. You will supervise a Helpdesk Coordinator and ensure timely, accurate service delivery while maintaining data integrity.

Based on site in Nottingham with occasional travel, you will generate reports, monitor KPIs and keep costs aligned with approvals and purchase orders. Strong CAFM experience is essential.