Technical Account Manager

Whitestone Resourcing; Reading; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

Whitestone Resourcing is seeking an experienced Key Account Manager to oversee the delivery of facilities management services within a healthcare environment. You will act as the primary interface between client stakeholders and on-site teams, driving service excellence and continuous improvement.

The role requires strong operational leadership, stakeholder management, and a solid technical understanding of estates and facilities services.

Qualifications

• Experience in a Key Account Manager, Account Director, Contracts Manager, or similar FM leadership role.
• Strong estates, engineering, or technical facilities management background.
• Previous experience working within a healthcare environment.

Responsibilities

• Build and maintain strong relationships with client stakeholders.
• Lead the delivery of integrated facilities management services across a healthcare setting.
• Monitor operational performance against contractual KPIs and service standards.
• Provide leadership, support, and development to onsite teams.
• Ensure full compliance with contractual, statutory, health & safety, and sector-specific requirements.
• Identify and implement service improvements and efficiency opportunities.
• Manage changing operational priorities within a fast-paced environment.

Skills

Key Account Management

Facilities Management

Stakeholder Management

Healthcare FM

Onsite Leadership

Job description

Location: Reading

Salary: Competitive + Benefits

Type: Permanent, Full-Time (37.5 hours)

A leading provider of facilities management services is seeking an experienced Key Account Manager to oversee the delivery of FM services within a healthcare environment. This is a high-profile, client-facing role requiring strong operational leadership, stakeholder management expertise, and a solid technical understanding of estates and facilities services.

The Role

You will be responsible for managing a key healthcare contract, ensuring services are delivered safely, compliantly, and to the highest standards. Acting as the primary interface between client stakeholders and operational teams, you will drive service excellence, team performance, and continuous improvement initiatives.

Key Responsibilities

• Build and maintain strong relationships with client stakeholders.
• Lead the delivery of integrated facilities management services across a healthcare setting.
• Monitor operational performance against contractual KPIs and service standards.
• Provide leadership, support, and development to onsite teams.
• Ensure full compliance with contractual, statutory, health & safety, and sector-specific requirements.
• Identify and implement service improvements and efficiency opportunities.
• Manage changing operational priorities within a fast-paced environment.

About You

To be successful, you will ideally have:

• Experience in a Key Account Manager, Account Director, Contracts Manager, or similar FM leadership role.
• A strong estates, engineering, or technical facilities management background.
• Previous experience working within a healthcare environment.
• Excellent client relationship and stakeholder management skills.
• Proven people leadership and team management experience.
• A proactive, solutions-focused approach with the ability to perform under pressure.
• Flexibility and commitment to an onsite operational role.

What’s on Offer?

• Opportunity to manage a significant healthcare FM contract.
• A varied and autonomous leadership role.
• Career development within a growing and respected organisation.
• Competitive salary and benefits package.