Fluent German Customer Service Advisor - Part Time

Ant Marketing; Sheffield; Hybrid; GBP 60,000 - 80,000; Part time

Job summary

A customer service company in the United Kingdom is looking for a Customer Service Advisor to handle communications through calls, emails, and social media. The ideal candidate is fluent in both German and English, possesses excellent written communication skills, and can maintain quality under pressure. This is a part-time flexible role with a permanent contract and the option to work remotely following initial training.

Benefits

£12.50 Per Hour + Pay Progression

Access to Employee Benefits Platform

Comprehensive training and development

Qualifications

• Candidates must pass a fluency test as part of the interview process.

Responsibilities

• Respond to emails, WhatsApp, and Live Chat messages.
• Answer calls regarding consumer queries and complaints.
• Maintain high standard of quality work.
• Report to your Team Manager.

Skills

Fluent in German and English

Excellent written communication

Customer service skills

Ability to work at a fast pace

Job description

About the Job

As one of our Customer Service Advisors you will be responding to phone calls, online queries via email and other social media channels (WhatsApp & Live Chat).

This role includes customer communication in a written format so you need to be comfortable using a PC and have good typing and grammar skills.

We are a welcoming, friendly team and we want to show you how working in customer services can be a rewarding career.

We’ll give you all the training you need to succeed.

We’ll give you:

• £12.50 Per Hour + Pay Progression
• A hybrid role with the possibility to work fully remote after on site training and support
• You\'ll receive up-to-date training and development in our state of the art training academy. We will nurture your talent, to develop your skills and your career with us
• We have a track record of promoting from within, and many of our senior managers started in calling positions, so they understand the importance of every role within the team.
• Access to our Employee Benefits Platform, where you can save an average of £1000 per year by channelling your existing spending through the platform. (You will automatically be added, once you have been with the Business for four weeks)

About You

• Fluent in German and English – written and spoken
• Excellent written communication and customer service skills
• Able to work at a fast pace, but also maintain a high standard of quality
• Candidates will only be considered for the role once a fluency test has been conducted and passed - This is part of the interview process.

What will you be doing?

• Responding to emails, WhatsApp and Live Chat messages and answering calls from consumers regarding queries and appropriate dealing with consumer complaints
• Maintaining a high standard of quality work to ensure that customers are treated fairly
• Reporting to your Team Manager
• Where necessary, refer issues to relevant internal/external departments and stakeholders using correct escalation procedures
• Representing the brand well and ensuring customers are kept satisfied
• Written communication with customers in German and English

Hours of work

• Part time flexible between Wednesday– Friday 8am-6pm, 22.5 hours per week
• Contract – Permanent
• You must be able to complete 2 week full time training - Remotely