Traffic Office Administrator

Royal Mail Group; Carlisle; On-site; GBP 36,258,000 - 37,195,000; Full time

Benefits offered by this job

£13.68/hour pay rate

22.5 days holiday

Contributory pension

Career development

Uniform provided

Parental leave

Discounts

Job summary

Royal Mail Group is seeking a Traffic Office Administrator in Carlisle to support safe, efficient fleet operations under a permanent contract. You will manage driver supervision, shift planning and data reporting, with training provided.

The role requires organisational skills, data literacy, and knowledge of vehicle safety and legal requirements. 37 hours per week, 7-on/7-off, with overtime, and excellent pension and benefits are offered.

Qualifications

• Knowledge of safety and legal requirements, including drivers' hours legislation, vehicle checks, Safe Systems of Work, risk assessments and accident investigation.
• Administrative and industry experience with working knowledge of the mails and PFW operation; computer literate with good numeracy and literacy skills and proficiency in Microsoft Excel and Word.
• Able to input data to set deadlines whilst maintaining confidentiality at all times; able to deal with customer issues under pressure.

Responsibilities

• Assist to ensure safe and legal fleet operations and maintain the fleet operators licence in line with policy.
• Ensure compliance with Road Transport Directive legislation and EU hours regulations by optimising data in software packages; keep vehicle data within 14 days threshold and resolve infringements promptly.
• Supervise drivers and manage shift to meet work plans; coordinate staff and agency planning; participate in weekly resourcing meetings.
• Coordinate maintenance of vehicles in liaison with Service Centre; manage hiring processes for hired vehicles.
• Record weekly finance figures and input staff hours into People System Portal; provide daily shift reporting.

Skills

Organised

Independent

Self-motivated

Safety knowledge

Data entry

Microsoft Excel

Microsoft Word

Numeracy

Literacy

Tools

Isotrak

Vision

PMT1

IMS

People System Portal

Job description

Traffic Office Administrator
Job Reference: 341444
Location: Carlisle VOC, CA3 0PP
Job type: Permanent contract
Hours: 37 hours per week, working 7 consecutive days followed by 7 consecutive rest days, earliest start 06:15am - latest finish 18:00. Please note, there is scheduled overtime of 4 hours each week attached to the duty.

There has never been a more exciting time to join us! We are reinventing Royal Mail for the future and now is a perfect time to join us on that journey.

Royal Mail is now recruiting for Network Distribution System Administrators. If you can work well under pressureand are friendly and professional, you are the type of person we're looking for.

About the role

In order for Royal Mail to run a safe, efficient and cost effective fleet, the Network Distribution System Administrator would be expected to carry out the following tasks:

• Assisting to ensure safe and legal operations, including maintaining and monitoring all aspects of the fleet operators licence in line with business policy.
• Ensuring compliance to Road Transport Directive legislation and EU hours regulations by optimisation of data in the open options and CDU software packages - Vehicle data downloads are kept within the 14-day threshold, driver infringements are resolved in a timely manner and all information is kept up to date.
• Supervising drivers and operation of shift ensuring work plan is met.
• Ownership of staff and agency planning, participating in weekly resourcing meeting to ensure all duties are resourced as efficiently as possible. Liaising with agency where necessary and ensuring robust plans are in place for Special Events and Christmas Peak.
• Responsible for declaration of other work for drivers.
• Co-ordinate planned and non-planned maintenance of vehicles, in liaison with Service Centre using the PMT1 procedure and direct contact with hire companies for hired vehicles.
• Maintain duty record (P318's) ensuring timely upload to Management Data Systems, providing daily shift and other reporting by the Transport Office Manager.
• Responsible to monitor and act on Isotrak performance and daily driver de-briefs.
• Responsible for issuing keys to drivers, logbook control and all aspects of legislative compliance and RM fleet audit specification.
• Recording of weekly finance figures and inputting staff hours onto People System Portal software system.
• Proactively managing pipeline interfaces on and between shifts.
• Responsible for ensuring out of service vehicles are isolated and reported through relevant booking system using the PMT1 process and recording all information on Isotrak and Vision.
• Responsible for input into IMS for ferries and resultant GMR customs declarations and regular contact with Ferry companies regarding trailers and sailings.
• Fuel control and fuel systems.

Full Training will be provided.

A bit about you

• Organised, independent and self-motivated
• Knowledge of safety and legal requirements, including drivers' hours legislation, vehicle checks, Safe Systems of Work, risk assessments and accident investigation
• Administrative and industry experience with working knowledge of the mails and PFW operation, preferably within a transport office Computer literate with good numeracy and literacy skills and good knowledge of Microsoft Excel and Word
• Able to input data to set deadlines whilst maintaining confidentiality at all times
• Ability to deal with customer issues in a timely manner and under pressure

Knowledge of continuous improvement or willingness to learn, data analysis and problem solving-skills

What we do for you

To deliver on our ambition we want the best and that's why we're delighted to offer market leading pay and benefits for our sector. For bringing your best and serving our customers with pride, you can expect to receive:

• A guaranteed hourly rate of £13.68p/h (paid monthly and adjusted to your working hours).
• 22.5 days holiday, rising with length of service (adjusted to your working hours if part time) and the option to buy extra leave each year
• Contributory pension scheme
• Lots of opportunity to develop a career
• Full uniform provided if you're on a contract of longer than three months
• Excellent parental leave policy
• Various discounts including high street vouchers, travel and attraction discounts, and savings on beauty products and gym membership

Trust is the foundation of Royal Mail. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we'll provide your interview questions in advance, so you can have your best examples ready.

Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.

We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.