Flow Leader

Nationwide; Glasgow; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

Nationwide is seeking a proactive Flow Leader for its Virgin Money Payment Operations team. The role focuses on overseeing the distribution and prioritisation of work to ensure timely, accurate payment services and high customer satisfaction. It involves day-to-day operational leadership to balance workloads, hit service levels, and uphold controls.

This is a 12‑month secondment. Hybrid working is offered; you’ll be based at a regional office or hub with quarterly Glasgow site attendance and

Responsibilities

• Oversee distribution and prioritisation of work across the Payment Operations team.
• Ensure workloads are balanced and service levels are achieved.
• Maintain quality standards and key controls in payment processing.

Job description

We are looking for a proactive, highly organised, and driven Flow Leader to join our Virgin Money Payment Operations team. As a key part of the operation, Flow Leaders are responsible for overseeing the distribution and prioritisation of work across the team, ensuring workloads are managed effectively and service levels are consistently achieved. Flow Leaders play a vital role in ensuring customers receive a timely, accurate, and seamless payment service, helping to deliver positive outcomes and maintain customer trust.

As part of the Payment Operations function, the Flow Leader is responsible for ensuring the efficient and effective delivery of payment services through the oversight, prioritisation, and distribution of work across the team. The role provides day‑to‑day operational leadership, ensuring workloads are balanced, service levels are achieved, and quality standards and key controls are consistently maintained.

By ensuring payment instructions are processed in a timely, controlled, and accurate manner, the Flow Leader plays a critical role in delivering positive customer outcomes and maintaining customer confidence in our payment services.

This is a 12-month secondment opportunity.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this role, you'll be based at your nearest regional office or hub. We value time spent together to connect with colleagues for collaboration so there will be a regular requirement to attend our Glasgow site approximately (once per quarter). If you are based at an office location, you'll be expected to meet our hybrid working requirement of at least two days a week, or 40% of your working time if part-time, in the office. If you’re based at our Glasgow office, this will apply from 1 April 2027 and ahead of that there will be a need to regularly connect with colleagues for collaboration events. If your application is successful, your hiring manager will provide further details on how this works.

Virgin Money is now part of Nationwide

Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years.

You’ll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.

If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.