Hybrid Payments Flow Leader (12-Month Secondment)

Nationwide; Glasgow; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

Nationwide is seeking a proactive Flow Leader for its Virgin Money Payment Operations team. The role focuses on overseeing the distribution and prioritisation of work to ensure timely, accurate payment services and high customer satisfaction. It involves day-to-day operational leadership to balance workloads, hit service levels, and uphold controls.

This is a 12‑month secondment. Hybrid working is offered; you’ll be based at a regional office or hub with quarterly Glasgow site attendance and

Responsibilities

• Oversee distribution and prioritisation of work across the Payment Operations team.
• Ensure workloads are balanced and service levels are achieved.
• Maintain quality standards and key controls in payment processing.

Job description

Nationwide is seeking a proactive Flow Leader for its Virgin Money Payment Operations team. The role focuses on overseeing the distribution and prioritisation of work to ensure timely, accurate payment services and high customer satisfaction. It involves day-to-day operational leadership to balance workloads, hit service levels, and uphold controls.

This is a 12‑month secondment. Hybrid working is offered; you’ll be based at a regional office or hub with quarterly Glasgow site attendance and