Senior Associate

Description This; Glasgow; Hybrid; GBP 42,000 - 52,000; Full time

Benefits offered by this job

Private medical insurance

Pension plan

Annual performance-related bonus

Training and development

Salary sacrifice scheme

Life assurance

Wellhub – health and wellness options

Paid volunteering

Job summary

Nationwide is seeking a Senior Associate for the Premium Team within Business Banking Operations. This 12-month secondment focuses on onboarding, lending and admin support for senior stakeholders, delivering a simply brilliant customer experience.

The role is hybrid with Glasgow-based work, requiring regular collaboration and in-office presence as needed. You'll join a supportive team and contribute to a high-performing, customer-centric operation.

Qualifications

• Experience of working within Business Banking and delivering support to senior leaders.
• Clear, concise written and verbal communication; engaging stakeholder management.
• Strong attention to detail with accuracy in documentation and processes.
• Proven ability to build relationships with internal teams and external partners.
• Demonstrated teamwork and collaborative approach to delivering results.

Responsibilities

• Prepare and maintain lending and securities documentation with high accuracy.
• Support credit submissions and input into the Business Lending Platform.
• Provide day-to-day administration support to Relationship and Business Development Directors.
• Collaborate with colleagues across teams to deliver a seamless customer experience.

Skills

Business Banking

Communication skills

Relationship building

Attention to detail

Team player

Tools

Business Lending Platform

Business Scenario

Sales and Illustrations

MEO

3270

Job description

This role is within the Premium Team which is part of Business Banking Operations & is responsible for fulfilling onboarding, lending and admin requirements for our business customers.

As a Senior Associate, you will play a pivotal role in providing a professional, efficient and highly skilled support service to our Senior Directors, Directors and Associate Directors, enabling the delivery of a simply brilliant customer experience. We are looking for dynamic people, who are ready to make a real difference to a successful and expanding team.

This is a 12-month secondment opportunity.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at our Glasgow office. As you'll be based at our Glasgow office, this will apply from 1 April 2027 and ahead of that there will be a need to regularly connect with colleagues for collaboration events. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here .

Virgin Money is now part of Nationwide

Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years.

You’ll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.

If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.

Uncompromisingly Customer, whatever our role

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• Private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance-related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

Disability Confident

We’re not just guided by data, we’re driven by the real experiences of our people. We’re a Disability Confident Level 3 Leader, the highest level.

That’s why we’re constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we’re here to support you. If you need any additional support throughout your application journey, email our team at Recruitment Support.

Apply safely with Nationwide

Recruitment scams can look convincing, so take a moment to check the role is listed on our official careers site and read our guidance on Don’t be conned by a job scam.

The hiring manager for this role is Elaine Henderson, and the main recruitment contact is Kirsty Packer.

Banking - but fairer, more rewarding, and for the good of society

What you’ll be doing

You’ll need to be a team player with ability to work closely with your colleagues.

Day-to-day, you’ll be working with some of the Bank’s largest customers and complex transactions through the accurate preparation and efficient maintenance of lending and securities documentation, and provision of a highly skilled support service to Relationship and Business Development Directors

Contributing to the preparation of credit submissions and ultimately the input of submissions to the Business Lending Platform.

You will be responsible for servicing the day-to-day administration requirements for our customers & helping to achieve the best outcomes for the customers.

This role will require working with a high level of accuracy and you’ll be juggling several different priorities at any one time.

About you

As a minimum you will have:

• Experience of working within Business Banking
• A good knowledge of bank policies, procedures, products, services and systems i.e. Business Lending Platform, Business Scenario, Sales and Illustrations, MEO, 3270 etc
• The ability to communicate clearly, concisely, and in an engaging manner, both verbally and in writing
• Proven ability to build relationships both internally and externally
• A commitment to consistently provide high standards of work with outstanding accuracy andattention to detail
• A strong team player with a genuine passion for providing exceptional customer service

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

Job Info

• Job Identification 4893
• Apply Before 09/16/2026, 10:55 PM
• Locations 177 Bothwell Street, Glasgow, G2 7ER, GB