Flow & Discharge Coordinator

Wye Valley; Hereford; On-site; GBP 25,000 - 30,000; Full time

Job summary

Wye Valley NHS Trust in Hereford is seeking a Band 4 Discharge Co-ordinator to join the Integrated Discharge Team. This role focuses on patient discharge planning to ensure safe and timely discharges.

You will work with ward staff, MDT meetings, and community services, coordinating actions and communicating with patients and families to avoid delays and improve patient experience.

An induction and training opportunities are offered.

Qualifications

• NVQ/Diploma Level 4 or Foundation Degree in Health/Social Care or related experience.
• Completion of Care Certificate.
• GCSE English and Maths (or equivalent) at a good level.

Responsibilities

• Support discharge planning in partnership with IDT, ward MDT and community partners.
• Represent the IDT at ward rounds and communicate discharge actions promptly.
• Undertake delegated duties independently and report back to ward team and case manager.
• Engage with patients and families about discharge planning.
• Coordinate with community services to ensure timely discharges.

Skills

Discharge processes

Safety awareness

Autonomous working

Prioritisation

Education

NVQ/Diploma Level 4

Care Certificate

GCSE English/Maths

Job description

Site Wye Valley NHS Trust Town Hereford Salary pa pro rata, Salary is dependant on experience Closing 04/11/2026 23:59

Job overview

We encourage early application as we reserve the right to close this post once sufficient candidates have applied.

We are looking for a new member to join the team who is patient focused and is keen to be involved in a dynamic environment where there is a constant drive for quality improvement to positively impact the outcomes of our patients. This is an exciting opportunity to be a part of the Integrated Discharge Team within WVT as a Band 4 Discharge Co-ordinator

We are looking for motivated and compassionate staff to focus on the patient discharge planning process supporting the safe and effective discharge for patients.

You need to be organised, able to prioritise workloads, use your own initiative and communicate clearly and concisely with a range of people. The role will involve working closely with ward staff, twice daily ward MDT meetings using the ethos of 'Why not Home, Why not Today' and communicating with patients, relatives and other community services to provide a proactive and continuous process of discharge planning, avoiding delays and thereby improving patient experience.

Main duties of the job

In this vital role, you will:

• Work in partnership with other members of the Integrated Discharge Team (IDT), Ward Multi-Disciplinary Team (MDT) and Community partners, to support decisions with regards to discharge planning
• Represent the IDT at ward daily board rounds
• Provide effective & timely communication of discharge actions
• Be expected to undertake a range of duties without direct supervision but will be required to report back on those delegated duties to the ward team and case manager
• Leasing with patients and families regarding discharge

We offer an induction period upon joining the team to introduce you to all the community services in Health and Social care who support discharge planning. We also offer a range of training opportunities to support the development of the right candidate.

Working for our organisation

Wye Valley NHS Trust is a member of an NHS Foundation Group with South Warwickshire NHS FT , the George Eliot Hospital NHS Trust and Worcestershire Acute Hospitals NHS Trust.

Located on the border with Wales in the shadow of the Black Mountains, we provide acute and community services across Herefordshire and into parts of Powys and run Hereford County Hospital and the community hospitals in Bromyard, Leominster and Ross-on-Wye.

We are a progressive and forward looking trust with ambitious plans to improve quality and integrate patient pathways through close collaborative working with our partners to deliver the quality of care we’d want for our family and friends.

More than 3,500 people work for the Trust – they tell us it’s a great place to work, blending the busyness of a DGH with the benefits of working in a beautiful rural and unspoilt county like Herefordshire.

We can offer a great work-life balance and have a fine tradition of working with staff to help them achieve their full potential.

Russell Hardy, Trust Chairman: “The strength of the Trust is its amazing staff; a great place to work, a great place to develop your career and a great place to reach your potential.”

Our values -Care, Accountability, Respect and Excellence - are at the heart of all we do. We believe in providing the right care in the right place at the right time…all the time.

Detailed job description and main responsibilities

To view role requirements and role responsibilities in full, please view ‘supporting documents’ linked to this vacancy.

Please note: This vacancy maybe retracted as a result of being deemed suitable for the redeployment of internal staff.

Person specification

Education & Qualifications

• NVQ/Diploma Level 4 or Foundation Degree Qualification in Health/Social Care or extensive experience within Hospital Discharge.
• Completion of Care Certificate.
• Good level of education, including English and Maths at GCSE level or equivalent

Skills, Knowledge & Abilities

• Knowledge of discharge processes and the role of urgent care.
• Health and safety risk awareness
• Able to work autonomously and use initiative, tact and sensitivity when working with patients with complex needs – seeking advice when needed
• Ability to work unsupervised and prioritise own workload in a pressurised environment

Experience

• Experience of working in a healthcare setting, and an understanding of complex discharge
• Experience of working as part of a multi-disciplinary team
• Evidence of commitment to learning (through portfolio)

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.