Discharge Coordinator - Early Intervention Team

Cambridge University Hospitals; Cambridgeshire and Peterborough; Remote; GBP 28,000 - 31,000; Full time

Benefits offered by this job

On-site facilities

Staff bus travel discounts

Parking subsidy

Job summary

Cambridge University Hospitals NHS Foundation Trust is seeking a Band 4 Discharge Co-ordinator to join the Early Intervention Team. You will work within Emergency Department, SDEC and short stay wards to coordinate adult patient discharges and support timely, safe planning.

You will collaborate with Discharge Planning Specialist Nurses and Frailty Nurses, tracking progress and escalating issues as part of a multidisciplinary team in a busy hospital setting.

Qualifications

• GCSE or equivalent in Maths and English.
• Computer skills (e.g. Excel, Word, email).
• Customer care course or equivalent experience.

Responsibilities

• Coordinate discharges for all adult patients (18+) to reduce length of stay and improve discharge planning.
• Track patient progress and develop robust plans for timely discharge.
• Escalate issues with external organisations to avoid discharge delays.
• Support and work with Discharge Planning Support Nurses to assess and plan post-discharge care.

Skills

Excellent communication

Organisational skills

Working under pressure

Prioritising workload

Initiative & autonomy

Multidisciplinary teamwork

IT competence (Word/Excel)

EPIC patient systems

Education

GCSE Maths & English

Computer skills

Customer care training

Tools

EPIC

Job description

Band 4

Main area Division Corporate - Discharge Planning Grade Band 4 Contract Permanent Hours

• Full time
• Part time
• Flexible working

37.5 hours per week (Shifts across 7 days per week covering 8am-8pm. Full Time or Part Time/Flexible working hours may be considered.)

Employer Cambridge University Hospitals NHS Foundation Trust Employer type NHS Site Addenbrookes Hospital-Division Corporate Town Cambridge Salary £28,392 - £31,157 p.a. pro rata Salary period Yearly Closing 18/10/2026 23:59 Interview date 10/11/2026

Job overview

An exciting opportunity has arisen for a highly motivated individual to join the Early Intervention Team (EIT) at Cambridge University Hospitals as a Band 4 Discharge Co-ordinator.

You will be part of an existing team of Discharge Planning Specialist Nurses, Therapists and Frailty Nurses who currently support patients in the Emergency Department and Same Day Emergency Care (SDEC) areas at Cambridge University Hospitals.

Main duties of the job

The EIT Discharge Coordinator will be based on Emergency Department, Same Day Emergency Care (SDEC) and short stay wards coordinating discharges for all adult patients (18 years and above) to enable a reduction in length of stay, reduction in the number of lost bed days and increase the quality of complex discharge planning whilst supporting members of the MDT team.

You will track the progress of patients through their hospital journey, and will develop robust plans to facilitate timely discharge.

You will elevate issues with external organisations, which could cause a discharge delay via Early Intervention Team escalation process. Negotiation with staff, services and patients will be a vital part of this role to ensure the patient journey is progressed appropriately and safely.

You will be responsible for supporting and working alongside EIT Discharge Planning Support Nurses to provide a high standard of assessment, advice and evaluation of patients to formulate appropriate plans of care for patients discharged into Community settings and refer on to appropriate MDT members for patients admitted to the hospital setting.

The ability to work independently, being able to organise and prioritise your own workload and communicate effectively to a varied audience is essential.

You will be part of a dedicated and friendly team working together to achieve the best possible outcomes for all of our patients, keeping them at the centre of what we do.

Working for our organisation

Our Trust

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.

Detailed job description and main responsibilities

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.

This vacancy will close at midnight on 18th October 2026.

Interviews are due to be held on 10th November 2026.

All appointments with a start date on or after 1 October 2026 will be subject to a 12-week probationary period. This provides a structured and supportive period to help you settle into your role, with regular reviews and feedback.

Right to Work

As there is a 12-week probationary period, successful candidates are expected to have the Right to Work for a period of at least 6 months from the proposed start date. Immigration and Right to Work status will be discussed with successful candidates at conditional offer. CUH will not offer sponsorship to candidates that have applied for a fee waiver.

Due to Home Office immigration rules, a full-time permanent vacancy cannot be filled by individuals on a student visa. Therefore, please be advised that if you are a student visa holder, we will not be able to offer you a full-time permanent contract unless you have:

- applied for a Graduate visa

- or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment

As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this position.

Benefits to you

At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.

On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only cafe, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.

CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.

Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.

We welcome applications from the Armed Forces.

Person specification

Qualifications

• GCSE or equivalent grades A-C in Maths and English (or equivalent).
• Computer skills (e.g. ability to use excel, word, email etc).
• Customer care course (or equivalent experience).

Experience

• Experience of working in a fast paced environment
• Experience of using own initiative to resolve problems within boundaries of role
• Experience of prioritising, planning and organising own workload and meeting deadlines
• Experience of dealing with difficult situations and conversations
• Experience of data entry and documentation in line with Data Protection/Confidentiality
• Previous experience of working in the NHS.
• Experience/Knowledge of Complex discharge planning.

Knowledge

• Awareness of NHS targets and Trust priorities.
• Confidentiality and data protection processes and procedures.
• Knowledge of Trust information systems.
• Knowledge of Medical Terminology.

Skills

• Excellent communication and interpersonal skills and an ability to communicate with a variety of people both within and external to the organisation
• Excellent organisational skills with an ability to manage a number of tasks at the same time
• Ability to work under pressure and meet deadlines, ensuring attention to detail is maintained
• Able to prioritise workload effectively and accommodate the needs of the service escalating when appropriate
• Ability to use initiative and work autonomously
• Proven record in ability to be proactive, work as part of a multidisciplinary team and establish good rapport with individuals at all levels
• Competent with standard IT software programmes e.g. Microsoft word, excel etc.
• Ability to use patient information systems e.g EPIC.

Additional Requirements

• The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.