Non-Clinical Discharge Co-ordinator

Buckinghamshire Healthcare NHS Trust; Aylesbury; On-site; GBP 26,000 - 27,000; Full time

Job summary

Buckinghamshire Healthcare NHS Trust, based at Stoke Mandeville Hospital in Aylesbury, seeks a Discharge Co-ordinator to support planning and transfer of care for patients with complex discharge needs. You will work under the supervision of discharge co-ordinators to ensure timely assessments and referrals are made so patients progress from admission to safe discharge.

Professional development is encouraged, and flexible working options may be discussed.

Qualifications

• Exemplary interpersonal and communication skills.
• Ability to manage time effectively and prioritise workload.
• Experience handling confidential data in a professional setting.

Responsibilities

• Support discharge and patient flow with complex planning needs.
• Liaise with ward staff to identify patients needing intervention.
• Develop opt imum discharge plan with patients, relatives and external services.

Skills

Interpersonal skills

Clear communication

Time management

Work under supervision

Prioritisation

Education

GCSE English & Maths

Tools

Microsoft Office

Trust Information System

Job description

Site Stoke Mandeville Hospital Town Aylesbury Salary £25,760 - £27,476 per annum - pro rata for part time Salary period Yearly Closing 04/11/2026 23:59

Be part of our BHT family

Buckinghamshire Healthcare NHS Trust (BHT) is an integrated provider of acute hospital and community services for people living in Buckinghamshire and the surrounding area.

We care for over half a million patients every year:

• Provide specialist spinal services at our world renowned National Spinal Injuries Centre at Stoke Mandeville Hospital, the birthplace of the Paralympics
• Nationally recognised for urology and skin cancer services
• Regional specialist centre for burns, plastic surgery, dermatology, stroke and cardiac services
• Deliver community services in health centres, schools, patients’ own homes, community hospitals and community hubs.

More than 6,500 people from different nations, cultures and backgrounds work for us.

We would be happy to discuss possible flexible working options. We strive to be a family friendly, inclusive employer.

If you require any assistance in making this application, please contact [e-mail] or phone [phone].

We pride ourselves in being a great place to work and invite you to join our BHT family.

Job overview

We are looking for a motivated, enthusiastic person to join the Discharge team working within Buckinghamshire Healthcare Trust. The team support the discharge of patients with varying needs.

You will work with the supervision of existing discharge co-ordinators supporting the planning, coordination and transfer of care of patients with complex discharge needs from the point of admission to safe and effective discharge.

Professional Development opportunities are encouraged and supported.

Please note that the successful candidate will be expected to work within any of the hospital sites.

Essential requirements are set out in the attached job description. You should be able to demonstrate excellent interpersonal and communication skills, have good time management skills, and be able to prioritise and work on your own initiative as well as part of a team.

Main duties of the job

• To support the delivery of high quality discharge and patient flow for patients with complex discharge planning needs in keeping the needs of the patient and their carer’s, acting as the patients advocate when necessary.
• To liaise with the ward staff to identify patients with complex and multi –discharge planning needs which require intervention and work with the complex discharge co-ordinators to ensure all appropriate assessments/referrals are made and the patient’s needs are met in a timely manner in order to prevent delays.
• Communicate and liaise with patients, relatives and carers, staff in community, social services, voluntary agencies etc to develop an optimum plan for the patient from the point of admission to discharge

What does Buckinghamshire Healthcare NHS Trust offer you?

• As part of our BHT family, you’ll benefit from learning and development opportunities to support your career progression.
• We offer flexible and agile workingopportunities,alongside your NHS benefits ofgenerous annual leave entitlement, pension andaccess toNHS discount schemes.
• We provide a range of health and wellbeing services to promote a healthy, happy workforce.

Why work for us?

• We’recommitted to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply.
• As an employer, we aim to create a workplace where differences are valued, and colleagues treat one another with dignity and respect.
• Greater diversity withinourBHT familyimprovespositive outcomes for the people and communities we serve.

What do we stand for?

• Our vision is to provide outstanding care, support healthy communities and be a great place to work.
• Our mission is to provide personal and compassionate care every time.
• Our CARE values are collaborate, aspire, respect and enable.

Detailed job description and main responsibilities

For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.

If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application.

If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on [e-mail] quoting the vacancy reference number.

Person specification

SPECIAL CIRCUMSTANCES

• Flexibility of approach- able to respond to competing pressures elsewhere in service
• Ability to use negotiation skills to reach shared goals
• Ability to communicate difficult or sensitive information to people who might be anxious or upset
• Recognises own limitations and how to eliminate issues and situations
• Ability to travel as may be required to work on any BHT site

SKILLS, ABILITIES & KNOWLEDGE

• Evidence of good interpersonal skills with a wide range of people in a variety of situations and settings
• Clear and concise communication skills both orally and in writing
• Experience of completing patient related assessments taking into account wishes of individual or carer.
• Able to organize and prioritise workload
• Knowledge of Data Protection Act, 1998 and other Trust Policies and Procedures
• Knowledge of Microsoft Package
• Knowledge of Trust Information System

EDUCATION, QUALIFICATIONS & TRAINING

• GCSE Grade C, or above/equivalent in English Language and Mathematics

EXPERIENCE

• Experience of working in an environment dealing with highly confidential data
• Evidence of good problem solving skills; ability to think laterally and creatively under pressure
• Experience of working within The NHS, Private Sector or Local Authority

PPE requirements: Buckinghamshire Healthcare NHS Trust requires all colleagues to wear appropriate personal protective equipment (PPE) in accordance with our infection prevention and control procedures.

Flu vaccinations remain the best way to protect yourself, your family, your colleagues and of course our patients from the viruses when working in our healthcare settings. We encourage our staff to be vaccinated when recommended.

Application deadline: This post will close on the closing date stated at midnight, however if we receive a large number of applications or there is a change in circumstance, we may be required to close a job before the advertised date.

Contacting you: We will contact candidates through the email address supplied on their application form. Please make sure you check this regularly.

Application information: If you are offered a job, information will be transferred into the national NHS Electronic Staff Records (ESR) system.

Shortlisting: The monitoring and safeguarding sections are not made visible to the shortlisting panel. The safeguarding section may be made visible to the interview panel, dependent on the role being recruited into.

Travel expenses: It is Trust policy that travel expenses for interviews will not be reimbursed.

Smoking: All Trust sites are NO SMOKING. Smoking in all areas of the buildings and premises is prohibited.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Name Hayley Shaw Job title Matron - Discharge & Patient Flow Email address [e-mail] Telephone number 07866136619 Additional information

For further information or to discuss this role further please contact Hayley Shaw - Matron for Discharge & Patient Flow - 07866136619 [e-mail]