Discharge Facilitator D2A

Midlands Partnership NHS Foundation Trust; Stoke-on-Trent; On-site; GBP 23,000 - 32,000; Full time

Job summary

Midlands Partnership NHS Foundation Trust is recruiting a Discharge Facilitator for the Discharge to Access (D2A) Complex Assessment team in Stoke-on-Trent. You will assess and track patients for bed-based D2A services, coordinating with the MDT and external agencies to ensure timely, safe discharges.

You will support the Patient Flow Team across hospital and community settings, gathering collateral histories and information to inform care needs.

Qualifications

• NVQ Level 3 in Health Care or equivalent knowledge.
• Experience in hospital or community settings with patient-facing duties.
• Experience using computer-based information systems and standard IT software.

Responsibilities

• Coordinate discharge processes from admission to discharge with the MDT.
• Attend meetings and record information, escalating blocks.
• Prioritise workload to meet discharge objectives under Flow Team supervision.
• Demonstrate strong organisational and communication skills in verbal and written form.
• Understand patient flow and local services supporting hospital admission avoidance.

Skills

Communication

Teamwork

Organisational skills

IT literacy

Microsoft Office

Education

NVQ Level 3 in Health Care

Tools

Microsoft Office

Job description

Midlands Partnership NHS Foundation Trust

Discharge Facilitator D2A

The closing date is 26 October 2026

We are offering an exciting opportunity to join Discharge to Access (D2A) Complex Assessment team as a Discharge Facilitator based in Stoke on Trent

You will have responsibility for assessing and tracking patients requiring a discharge to assess (D2A) bed-based service within a timely manner in a non-acute setting and closely work with the multi-disciplinary team and external agencies to ensure a robust assessment and a safe discharge.

You will work alongside the Patient Flow Team in the D2A and community hospital settings to facilitate an efficient, effective and timely utilisation of beds and resources. You will be required to effectively provide support to assist in the delivery of safe and effective patient transfer and tracking within D2A Services whilst gathering and collating collateral histories and information regarding current care needs.

The service operates 24/7, 365 days per year and you will be expected to work on a 5 day per week shift pattern. This may include some weekends and bank holidays.

Main duties of the job

As Discharge Facilitator you will be responsible for the clerical coordination of the discharge process from the point of admission until discharge whilst building robust relationships with patient's families and the multi-disciplinary team.

As part of this role, you will be expected to:

• Gather and record information to enable accurate patient assessments to facilitate timely discharge.
• Attend meetings, sharing and recording information, escalating any blocks or issues.
• Prioritise own workload to ensure effectiveness and efficiency in delivering objectives whilst working under the supervision of the Flow Team.
• Be proactive and able to demonstrate good organisational skills and excellent communication skills both in verbal and written correspondence.
• Work with health and social care staff and an understanding of community Home First services alongside knowledge of the Care Act 2014 and the principles of (D2A) would be desirable.

About us

Come and work with us at our award-winning NHS Trust, leading the way for trying new and better ways of working to help improve life for our local communities.

We have around 9,000 staff who provide physical and mental healthcare, support for people with learning disabilities, and adult social care across Staffordshire, Stoke-on-Trent, Shropshire, and Telford & Wrekin. We also run regional and national services, including help for new parents (perinatal care), eating disorders, forensic services, sexual health, and support for people in prison with mental health, drug, or alcohol problems.

We offer great career development for both clinical and non-clinical roles, with ongoing training and support to help you learn and grow.

We are 'United in our Uniqueness' and committed to creating a workplace where everyone feels welcome and can be themselves, no matter their background or identity. We want our staff to feel supported and valued, and we aim to build a team that reflects the communities we serve. Together, we can make sure every voice is heard, and every difference is respected.

Please note, we may be required to close this vacancy early if we receive a high volume of applications

Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.

Job responsibilities

This role isnoteligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn

Please see attached the full job description and person specification. .

Person Specification

Experience

• oEvidence of continuous development and acquisition of new skills and knowledge
• oNVQ Level 3 in Health Care or able to demonstrate equivalent level of knowledge in current role.
• oExperience of working within a hospital or community setting patient facing.
• oExperience of working with clinical and non-clinical staff and relationship management.
• oExperience of using computer based information systems in an office environment.
• oAbility and experience of using IT systems including Microsoft Office and have accurate and competent keyboard skills
• oStandard IT literate with evidenced experience of relevant IT systems/databases.
• oAbility to work across the D2A footprint
• oFlexible approach - demonstrating ability to respond to changes in allocation of work at short notice to set deadlines
• oWork as part of a team
• Experience in healthcare and understanding of patient flow
• oHave an understanding of Patient Flow and how this affects the Local Health Economy, both within a Hospital and Home setting
• oUnderstanding of local services that are provided as part of hospital admission and avoidance

Knowledge

• oHave an understanding of Patient Flow and how this affects the Local Health Economy, both within a Hospital and Home setting
• oUnderstanding of local services that are provided as part of hospital admission and avoidance

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Midlands Partnership NHS Foundation Trust