Floristry Manager

HR Duo; Shepperton; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Free onsite parking

Staff discount 15% (20% after 5 years)

Training and development

29 days holiday (incl. bank holidays)

Job summary

Longacres Garden Centre in Shepperton is seeking an experienced Floristry Manager to lead the floristry department, oversee daily operations and maintain high design and service standards.

You will plan staff rotas, manage weddings, funerals and events, mentor a creative team, and ensure the shop is well stocked and visually appealing.

Qualifications

• Minimum 2 years’ experience in floristry.
• Weddings, funerals and functions experience.
• Floral knowledge is essential for this role.
• Approachable and enthusiastic team player.
• A floristry qualification is desirable but not essential.

Responsibilities

• Manage daily operations of the floristry department
• Organise staff schedules and rotas
• Lead and inspire the floristry team to deliver exceptional designs and service
• Allocate staff duties to meet priorities and deadlines
• Coordinate daily team activities to meet departmental goals
• Maintain quality standards and oversee inventory management
• Address and resolve staff and customer complaints efficiently
• Provide excellent customer service and assist with enquiries
• Ensure the shop is fully stocked, visually appealing and staffed

Skills

2 years experience

Weddings and funerals

Flower knowledge

Approachable and enthusiastic

Floristry qualification

Job description

Do you have a passion for flowers, a creative eye for design and the leadership skills to bring out the best in a talented team?

We’re looking for an experienced Floristry Manager to take the lead in our busy and creative department. You’ll be responsible for overseeing the day-to-day operation of the floristry team, ensuring every arrangement meets our high standards while delivering the exceptional service our customers expect. With opportunities to work across weddings, funerals, functions and everyday floristry, this is a varied role where your creativity and experience can truly shine.

Longacres Garden Centre aims to be the destination of choice for garden enthusiasts, offering exceptional service and high-quality products at competitive prices. Established in 1979 as a family‑run business, Longacres has grown to include six stores across the South East of England, employing over 700 staff in 2026. As a growing company, we provide ample opportunities for personal development and learning within a supportive, inclusive, and friendly team environment. We are deeply committed to our loyal customers, delivering high quality products while maintaining affordability. Guided by our core values - trust and integrity, family, teamwork, accountability, and retail excellence - we strive to continuously enhance the customer experience and foster lasting relationships.

• Free onsite parking
• 15% Staff discount (Increase to 20% after 5 years of service)
• Training and development with opportunities to forge a career with us
• Holiday entitlement of 29 days, including bank holidays

Store: Shepperton

Department: Floristry

Contract: Full‑Time

Includes: Monday to Friday with a rota’d day off in the week and alternate weekends

Hours: 37.5 hours per week

Key Responsibilities and Duties

• Manage daily operations of the floristry department
• Organise staff schedules and rotas
• To manage the floristry team which will include planning & managing staff resources
• Lead and inspire the team to deliver exceptional designs and service
• Allocating staff duties to ensure all tasks are actioned in priority order and completed within an acceptable timescale.
• Coordinate daily team activities to meet departmental goals within set timelines
• Maintain quality standards and oversee inventory management
• Address and resolve complaints from both staff and customers efficiently
• Provide excellent customer service and assist with any enquiries
• Ensure the shop is fully stocked, visually appealing, and staffed to assist customers
• General housekeeping of the floristry department, ensuring clean and tidy work stations
• Replenishing and merchandising products on the shop floor as required ensuring that all the products are correctly priced, clearly marked and displayed safely

Key Skills and Competencies

• Minimum 2 years’ Experience
• Experience in weddings, funerals, functions, cooperate etc.
• Flower knowledge is essential for this role
• Approachable and enthusiastic
• The ability to work to deadlines efficiently and effectively
• Able to work in a fast-paced working environment
• Excellent communication skills – you’ll be speaking regularly with various stakeholders
• A relevant qualification in floristry is desirable but not essential.

Additional Information

Number of positions: 1

Contact:

Name: Recruitment Team

Phone: [phone]

You have the right to lodge a complaint with us via Longacres as well as the Information Commissioner's Office (ICO) if you believe we have not complied with the requirements of the UK GDPR or Data Protection Act 2018 in relation to your personal data. If you have any concerns about the way your personal data has been processed, please let us know in the first instance. We will acknowledge your complaint within 30 days, investigate any issues you have raised while keeping you informed of progress, and advise you of the outcome without undue delay.