Customer Services Assistant

HR Duo; Bagshot; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Free onsite parking

Staff discount 15% (20% after 5 years)

Training and development

Job summary

Longacres Garden Centre in Bagshot is seeking a friendly Assistant to join our Customer Service Desk on a part-time, Sundays-only basis. This role is customer-facing, handling enquiries, refunds, and in-store orders with a focus on a positive shopping experience.

You will support the Customer Service Desk Supervisor, liaise with customers by phone, process deliveries and tickets, and help with tills during busy periods. The position offers training, staff discounts, and free onsite parking.

Qualifications

• Experience in customer service or retail preferred.
• Strong communication and interpersonal skills.
• Ability to use computer systems and handle till processes.

Responsibilities

• Respond promptly and professionally to general customer enquiries within the store.
• Process refunds accurately via cash, card, and customer accounts.
• Handle and complete in-store customer orders efficiently.
• Ensure full compliance with GDPR and data protection regulations Schedule and coordinate local customer deliveries.
• Communicate and liaise effectively with customers via telephone.
• Complete and maintain delivery documentation for both in-store and online orders.
• Welcome, sign in, and manage all store visitors in accordance with company procedures.
• Make clear and concise in-store announcements as required.
• Provide support to the Customer Service Desk Supervisor with daily operations.
• Assist the tills department during busy periods or as needed.
• Aid in the creation of all shelf edge POS within the store.

Skills

Customer service

Brand knowledge

Problem solving

Can-do attitude

Computer literacy

Attention to detail

Job description

Longacres

Permanent (Part-Time) Bagshot On-site

Company Information and Introduction

Are you passionate about delivering outstanding customer service? We are looking for a friendly, enthusiastic Assistant to join our Customer Service Desk team at the front of our busy garden centre. This is a customer-facing role where you’ll be helping visitors with enquiries, offering advice, and ensuring every customer enjoys a positive experience. The ideal candidate will be an excellent communicator, confident in exchanging information clearly and professionally with both customers and colleagues to support the smooth running of the department.

Longacres Garden Centre aims to be the destination of choice for garden enthusiasts, offering exceptional service and high-quality products at competitive prices. Established in 1979 as a family-run business, Longacres has grown to include six stores across the South East of England, employing over 700 staff in 2026. As a growing company, we provide ample opportunities for personal development and learning within a supportive, inclusive, and friendly team environment. We are deeply committed to our loyal customers, delivering high quality products while maintaining affordability. Guided by our core values - trust and integrity, family, teamwork, accountability, and retail excellence - we strive to continuously enhance the customer experience and foster lasting relationships.

• Free onsite parking
• 15% Staff discount (Increase to 20% after 5 years of service)
• Training and development with opportunities to forge a career with us

Store: Bagshot

Department: Customer Service Desk

Contract: Part Time – Every Sunday

Hours: 7.5 hours per week

Key Responsibilities and Duties

• Respond promptly and professionally to general customer enquiries within the store
• Process refunds accurately via cash, card, and customer accounts
• Handle and complete in-store customer orders efficiently
• Ensure full compliance with GDPR and data protection regulationsSchedule and coordinate local customer deliveries
• Communicate and liaise effectively with customers via telephone
• Complete and maintain delivery documentation for both in-store and online orders
• Welcome, sign in, and manage all store visitors in accordance with company procedures
• Make clear and concise in-store announcements as required
• Provide support to the Customer Service Desk Supervisor with daily operations
• Assist the tills department during busy periods or as needed
• Aid in the creation of all shelf edge POS within the store.

Key Skills and Competencies

• The ability to make our customers feel valued
• Be a brand ambassador by having a great level of product knowledge
• Manage and resolve or elevate any problems in a timely manner
• Provide a prompt service with a can-do attitude
• Computer literacy
• Attention to detail

Additional Information

Number of positions: 1

Contact

Name: Recruitment Team

Phone: [phone]

You have the right to lodge a complaint with us via Longacres as well as the Information Commissioner's Office (ICO) if you believe we have not complied with the requirements of the UK GDPR or Data Protection Act 2018 in relation to your personal data. If you have any concerns about the way your personal data has been processed, please let us know in the first instance. We will acknowledge your complaint within 30 days, investigate any issues you have raised while keeping you informed of progress, and advise you of the outcome without undue delay.