Pets Assistant

HR Duo; Chelmsford; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Free onsite parking

Staff discount (15%, increasing to 20%

Training and development

Benefit/Reward platform

Job summary

Longacres Garden Centre is seeking a friendly Pets Assistant to support customers in the Pets Department, help stock shelves, and keep the store welcoming and well-merchandised. You will assist with weekly deliveries and price labeling, ensuring products are displayed safely and clearly.

The role suits someone who loves animals, enjoys a fast-paced retail environment, and takes pride in delivering excellent service.

Qualifications

• Experience in a pet store or animal product area.
• Ability to assist customers and answer questions confidently.
• Comfortable working in a fast-paced retail setting.

Responsibilities

• Assist running the shop floor and department at all times.
• Help customers with enquiries in the Pets Department.
• Maintain general housekeeping of the department.

Skills

Enthusiastic & approachable

Willingness to learn

Pet store experience

Retail environment experience

Job description

Are you passionate about animals and providing exceptional customer service? We are looking for a friendly, enthusiastic Pets Assistant to join our team and help customers care for their beloved pets. In this role, you will offer knowledgeable advice, maintain a welcoming store environment, and ensure our shelves are fully stocked with the products our customers and their pets love. If you have a love for animals, enjoy working in a fast-paced retail setting, and take pride in delivering excellent service, we would love to hear from you.

Longacres Garden Centre aims to be the destination of choice for garden enthusiasts, offering exceptional service and high-quality products at competitive prices. Established in 1979 as a family-run business, Longacres has grown to include six stores across the South East of England, employing over 700 staff in 2025. As a growing company, we provide ample opportunities for personal development and learning within a supportive, inclusive, and friendly team environment. We are deeply committed to our loyal customers, delivering high quality products while maintaining affordability. Guided by our core values - trust and integrity, family, teamwork, accountability, and retail excellence - we strive to continuously enhance the customer experience and foster lasting relationships.

• Free onsite parking
• 15% Staff discount (Increase to 20% after 5 years of service)
• Training and development with opportunities to forge a career with us
• Benefit/Reward platform

Includes: Working weekends and weekdays

Key Responsibilities and Duties

• To assist the running of the shop floor and department at all times.
• Helping customers with their enquiries in the Pets Department.
• General housekeeping of the department.
• Processing weekly deliveries
• Merchandise products on the shop floor, ensuring that all the products are correctly priced, clearly marked and displayed safely.
• Help in other areas of the business as and when required

Key Skills and Competencies

• You are enthusiastic and approachable
• You are willing to develop and learn
• Previous experience working within a pet’s store
• Previous experience working in a fast paced retail environment

Additional Information

Number of positions: 1

Contact:

Name: Recruitment Team

Phone: [phone]

You have the right to lodge a complaint with us via Longacres as well as the Information Commissioner's Office (ICO) if you believe we have not complied with the requirements of the UK GDPR or Data Protection Act 2018 in relation to your personal data. If you have any concerns about the way your personal data has been processed, please let us know in the first instance. We will acknowledge your complaint within 30 days, investigate any issues you have raised while keeping you informed of progress, and advise you of the outcome without undue delay.