Floor Supervisor - Holborn Dining Room

Rosewood Hotel Group

Greater London

On-site

GBP 26,000 - 34,000

Full time

14 days+

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Benefits offered by this job

28 days annual leave

Pension scheme

Room nights & discounts

Career development

Free meals on duty

Season ticket loan

Job summary

Rosewood London is seeking a Floor Supervisor for Holborn Dining Room to oversee the restaurant floor during shifts, guiding the head waiter team and commis waiters while ensuring the Rosewood standard of service.

You will lead colleagues in a fast-paced, upscale setting, develop guest relations, upsell offerings, and turn feedback into repeat visits. The role emphasizes teamwork, leadership, and ownership of the guest experience.

Qualifications

Experience working in upscale restaurant operations.
Strong leadership and communication skills necessary.
Proven ability to manage a large floor team under pressure.

Responsibilities

Oversee restaurant floor during shifts and ensure smooth service.
Coordinate the floor team to deliver heartfelt hospitality and Rosewood standards.
Have thorough knowledge of all menu items to maximise sales.
Manage guest relations and address feedback to drive repeat visits.

Skills

Team leadership

Guest service

Staff coordination

Communication

Upselling knowledge

Job description

Role

We are currently looking for a Floor Supervisor to join our supervisory team in Holborn Dining Room at Rosewood London. Our Floor Supervisors are entrusted with ensuring the smooth running of the restaurant floor during their shifts, supervising the head waiters, waiters and commis waiters.

Key expectations of this role are

Ensuring the smooth running of the department by managing the restaurant floor during the allocated shift.

Coordinating the restaurant floor team to deliver heartfelt services and adhering to the Rosewood standards.

Having a thorough knowledge of all products offered by the restaurant to be able to maximise sales.

Managing guest relations, handle guest feedback and turn them into repeat business.

Profile

The ability to work in a team and build relationships with the others.

Possessing a thorough understanding of running the operation within a upscale, fast paced environment.

Possessing the leadership skills required to manage large teams succesfully.

Having a passion for guest service and taking ownership of the guest experience.

All our associates have the opportunity to live by our guiding philosophy which captures the essence of our culture RELATIONSHIP HOSPITALITY. Heartfelt interactions are our lifeblood. A desire to build genuine, rewarding and lasting relationships with everyone we meet comes naturally to us - it’s our Calling.

Benefits