Floor Supervisor

Rosewood Hotel Group; Greater London; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

28 days paid holidays per annum

Company pension scheme

12 complimentary room nights and F&B%

Career development opportunities

Free meals on duty

Season ticket loan

Job summary

Rosewood London is seeking a Floor Supervisor to join the supervisory team in Holborn Dining Room. You will ensure smooth floor operations during shifts, supervise head waiters and front-of-house colleagues, and uphold the Rosewood service standards.

You'll lead a large team in a fast-paced, upscale setting, build guest relations, handle feedback, and turn experiences into repeat visits. A passion for hospitality and ownership of the guest journey are essential.

Qualifications

• The ability to work in a team and build relationships with others.
• A thorough understanding of running operations in an upscale, fast-paced environment.
• Leadership skills to manage large teams.

Responsibilities

• Ensure the smooth running of the restaurant floor during the allocated shift.
• Coordinate the restaurant floor team to deliver heartfelt service and uphold Rosewood standards.
• Maintain thorough knowledge of all products to maximise sales.
• Manage guest relations, handle feedback and convert to repeat business.

Skills

Teamwork

Leadership

Guest service

Job description

Role

We are currently looking for a Floor Supervisor to join our supervisory team in Holborn Dining Room at Rosewood London. Our Floor Supervisors are entrusted with ensuring the smooth running of the restaurant floor during their shifts, supervising the head waiters, waiters and commis waiters.

Key expectations of this role are

• Ensuring the smooth running of the department by managing the restaurant floor during the allocated shift.
• Coordinating the restaurant floor team to deliver heartfelt services and adhering to the Rosewood standards.
• Having a thorough knowledge of all products offered by the restaurant to be able to maximise sales.
• Managing guest relations, handle guest feedback and turn them into repeat business.

Profile

• The ability to work in a team and build relationships with the others.
• Possessing a thorough understanding of running the operation within a upscale, fast paced environment.
• Possessing the leadership skills required to manage large teams succesfully.
• Having a passion for guest service and taking ownership of the guest experience.

All our associates have the opportunity to live by our guiding philosophy which captures the essence of our culture RELATIONSHIP HOSPITALITY. Heartfelt interactions are our lifeblood. A desire to build genuine, rewarding and lasting relationships with everyone we meet comes naturally to us - it’s our Calling.

Benefits

• 28 days paid holidays per annum including Bank Holidays
• Company pension scheme
• 12 complimentary room nights and F&B discount worldwide
• Career development opportunities
• Free meals on duty
• Season ticket loan