Floor Manager - Metro Centre

ALLSAINTS Retail Limited; Newcastle upon Tyne; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading retail brand is seeking a Floor Manager for their busy store in Newcastle upon Tyne. The role involves supporting the store manager, leading a team, and ensuring exceptional customer experiences. Candidates should possess strong leadership skills and a passion for fashion, along with the ability to manage store operations effectively.

Benefits

Generous wardrobe allowance

Potential earnings through commission scheme

Employee discounts

Paid leave based on length of service (up to 36 days)

Health and wellbeing benefits

Gym discounts

Season ticket loans

Qualifications

• Strong leadership skills that inspire and motivate your team.
• In-depth knowledge of store operations and customer expectations.
• Adaptability to new systems and digital tools.

Responsibilities

• Manage daily store operations, ensuring smooth processes and excellent customer experiences.
• Support stylist team members with customer queries across various channels.
• Create and implement floor plans and staff rotas to optimize store success.

Skills

Passion for fashion

Tenacity

Knowledge of store operations

Adaptability

Trustworthiness

Leadership skills

Job description

Newcastle upon Tyne, England, United Kingdom, Permanent

The AllSaints Team

We're a global brand made up of a diverse mix of talented people in various roles. Our products are designed in-house and made by a select group of suppliers and artisans worldwide, adhering to sustainable standards.

We are embarking on an exciting new chapter and are seeking new team members eager to contribute to our growth.

The Role

As a Floor Manager, you will support the brand leader and store manager in motivating your team to deliver an exceptional brand experience to our customers.

You will see your store as a community hub for AllSaints fans and customers, both in-store and online. Your role includes providing leadership and support to stylist team members, responding to customer inquiries via our online system.

This position requires organization, resilience, enthusiasm, and determination to ensure a consistently excellent customer experience and a vibrant store environment that reflects the AllSaints brand.

Leading and coaching stylists will be key, helping them succeed and meet sales targets while providing outstanding service.

Responsibilities

1. Manage daily store operations, ensuring smooth processes and excellent customer experiences.
2. Support stylist team members with customer queries across various channels.
3. Collaborate with the customer experience team to meet KPIs and SLAs.
4. Be an ambassador for our products, inspiring customers and team members alike.
5. Ensure products are well showcased, following guidelines, and prominently displayed.
6. Oversee store operations, including team deployment and business development.
7. Manage people matters such as performance reviews and investigations.
8. Create and implement floor plans and staff rotas to optimize store success.

Required Skills

1. A passion for fashion and a strong belief in our brand.
2. Tenacity, goal-setting, and a winning mentality.
3. In-depth knowledge of store operations and customer expectations.
4. Adaptability to new systems and digital tools.
5. Trustworthiness and alignment with our brand values.
6. A caring approach towards customers, team, and safety.
7. Strong leadership skills that inspire and motivate your team.

Location

Our store at the Metro Centre, Newcastle, has been open since 2008. It operates from 9:00 am to 9:00 pm, adapting seasonally. Despite being our smallest mainline store, it is busy and vibrant, with a diverse and passionate team. The store is about a 20-minute journey from Newcastle station.

Our Values

The Customer is the Boss: We prioritize our customers' needs.

One Team: We collaborate and share ideas.

We Do What We Say: We work towards clear goals.

We Are Responsible: We are aware of our impact and committed to positive outcomes.

Benefits

• Generous wardrobe allowance.
• Potential earnings through our commission scheme.
• Disability-friendly employer.
• Employee discounts.
• Paid leave based on length of service (up to 36 days).
• Health and wellbeing benefits, including dental plans, virtual GP, and mental health support.
• Additional perks such as gym discounts, season ticket loans, and more.

#WeAreAllSaints

We are committed to diversity and equal opportunities, fostering an inclusive environment where everyone feels valued and respected. We encourage applications from all backgrounds and are happy to provide support or adjustments during the application process.