Sales Support Team Leader

Greenbean; Newcastle upon Tyne; On-site; GBP 30,000 - 50,000; Full time

Job summary

A leading tech business with a fantastic culture is seeking a Sales Support Team Leader to manage a dynamic team in Newcastle. You'll focus on performance and process improvements, directly impacting both B2B and B2C customer service. This is a full-time, fixed-term role offering competitive salary and generous benefits including training support, enhanced pension, and extensive leave options.

Benefits

£30,773 base salary + up to £9,000 OTE

Annual salary uplift every April

25 days holiday + bank holidays

Up to £1500 towards learning and development

Access to private GP and counselling services

Enhanced pension after 3 years

Discounted travel options

Paid volunteering day

Qualifications

• Previous experience in a team leader or supervisory role is essential.
• Excellent communicator with strong verbal and written skills.
• Highly organized and capable of multitasking effectively.

Responsibilities

• Leading a team of 7–10 to deliver exceptional service.
• Managing daily performance, KPIs, and task allocation.
• Coaching and developing team members from onboarding to ongoing support.

Skills

Leadership

Communication

Data Analysis

Multitasking

Empathy

Education

Experience in team leadership or supervisory role

Job description

Greenbean Newcastle Upon Tyne, England, United Kingdom

Greenbean Newcastle Upon Tyne, England, United Kingdom

3 days ago Be among the first 25 applicants

This range is provided by Greenbean. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Greenbean

Location: Newcastle | 12 Months Fixed term, Full-Time

Are you an experienced team leader who thrives in a fast-paced, people-first environment? Do you have a passion for driving performance while keeping the customer experience front and centre? If so, this could be your next role.

Working for a tech business that is changing the way people manage their household bills—by bundling them into one simple monthly payment. Less admin, less hassle, and a better experience all round. Fantastic culture too—recently scored a 9.3/10 for recommendation as a great place to work!

As Sales Support Team Leader, you’ll be responsible for leading a team of 7–10, driving both performance and process improvements. You’ll spend roughly 70% of your time focused on leadership and 30% managing your own workload—covering everything from utility registrations to frontline customer service.

What you'll be doing:

• Leading your team to deliver exceptional service across both B2B and B2C customer bases
• Managing daily performance, KPIs, and task allocation
• Coaching, training, and developing your team, from onboarding through to ongoing 1:1s
• Holding team meetings, leading on updates and training initiatives
• Owning rota management, return-to-work processes, and QA
• Improving internal processes to increase efficiency and drive results
• Collaborating with stakeholders across departments to support business growth
• Creating training documents and maintaining CRM records to a high standard
• Providing frontline support for escalated queries and customer challenges

About you:

• Previous experience in a team leader or supervisory role
• Excellent communicator with strong written and verbal skills
• Confident decision-maker who thrives on accountability
• Highly organised, able to prioritise and multitask effectively
• Comfortable using data to analyse team performance and identify improvements
• Resilient, empathetic, and solutions-focused
• Skilled in managing people and driving continuous improvement

What you’ll get from us:

• £30,773 base salary + up to £9,000 OTE
• Annual salary uplift every April
• 25 days holiday + bank holidays, with the option to buy/sell 5 days
• Up to £1500 towards learning and development directly benefiting your role
• Access to private GP and counselling services through health benefits
• Enhanced pension after 3 years
• Discounted travel options and cycle to work scheme
• Paid volunteering day and regular opportunities to support local charities

Working hours:

Monday to Friday 9am–5pm / 10am–6pm (rotating)

1 in 4 Saturdays (subject to business needs)

Sound like a fit? Apply now via the link – we’d love to hear from you!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Sales, Customer Service, and Quality Assurance

• Industries

  Utilities

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