Floor Manager - Service (Coach) 40hrs - Kingston

3M HEALTHCARE; Greater London; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Monthly bonus

Staff discounts

Pension & share scheme

Career development

Regular training

Job summary

Nike Kingston in Kingston, London is seeking a Store Coach (department manager) to oversee the daily operations of the department and lead a team to deliver a premium consumer experience.

You will coach and motivate staff, manage sales targets including digital services and visual merchandising, and ensure compliance with Nike standards while collaborating with stores and HQ.

Qualifications

• Experience in retail and/or leadership positions.
• Very good command of English (written and spoken).
• Experience delivering exceptional consumer service.
• Ability to coach and develop a strong team.
• Strong focus on communication.
• Flexibility to work in shifts and weekends.

Responsibilities

• Manage daily department operations and lead a team to deliver premium service.
• Lead, coach and motivate employees to maintain a positive work atmosphere.
• Manage daily business to reach sales targets (digital services, visual merchandising, salesfloor).
• Identify areas for improvement from consumer feedback.
• Brand ambassador for Nike initiatives including team training.
• Ensure store complies with Nike standards and guidelines.
• Collaborate with stores and HQ partners.
• Oversee receiving, inventory accuracy and visual standards.
• Ensure inventory flow supports digital orders and launches.
• Lead monthly initiative launches and use reports for decisions.
• Oversee hiring/onboarding and store scheduling.

Skills

Leadership

Customer service

English proficiency

Communication

Team coaching

Flexibility

Job description

Overview

Become a part of the Nike Kingston Team. As a Coach (department manager) you will manage the daily operations of your department, lead and coach a team to deliver exceptional consumer service, and help create a positive store environment.

Responsibilities

• Using your expertise in the field of exceptional consumer service to serve and deliver a premium brand experience to our consumers.
• Leading, coaching and motivating the employees in your department and ensuring an excellent work atmosphere.
• Managing the daily business in your department to reach sales targets (incl. digital services, visual merchandising, salesfloor).
• Identifying and improving areas based on feedback given by consumers.
• Being a brand ambassador for NIKE’s initiatives including training your team.
• Ensuring that the store complies with all NIKE standards and guidelines.
• Cooperating with your business partners across stores and HQ.
• COMMERCIAL
  • Leading a team who can deliver efficient receiving of product, inventory accuracy to visual presentation standards.
  • Ensuring the smooth process of all inventories to keep the sales floor full, presentable and achieving brand standards.
  • Working alongside department leads who will oversee the individual components (product receiving and visual presentation) while you are responsible for the overall product journey in store.
  • Being responsible for monthly initiative launches.
  • Using our reporting tools to make the best commercial decisions.
  • Achieving accurate inventory to fulfill digital orders.
• ATHLETE EXPERIENCE
  • Ensuring the team is equipped to deliver the highest quality athlete experience.
  • Leading team engagement on NIKE Community Ambassador activities.
  • Partnering with senior store leadership, you will oversee the hiring processes including onboarding.
  • Being responsible for store scheduling.
  • Working collaboratively with store team to implement and maintain a positive NIKE culture.
• CONSUMER EXPERIENCE
  • Leading by example and the delivery of our sales floor service and bringing the consumer journey to life.
  • Ensuring the team is equipped with brand knowledge regarding all aspects of consumer service including digital service enablers.
  • Completing specific training and sharing completion with athlete services.
  • Using data and analytics to provide insights and partner to achieve continuous improvement with senior store leadership.

Benefits

• Attractive salary that evolves with the market and experience.
• Opportunity to receive monthly bonus payments.
• Attractive online and in-store employee discounts.
• Attractive Benefits Package, Pension & Share scheme.
• Exciting development and career opportunities.
• Regular training on leadership, sales and products.
• A dynamic and motivating environment that values Diversity, Equity & Inclusion.
• Staff dress to represent NIKE and foster our team spirit.
• Access to sports activities.
• Opportunities to participate in unique NIKE moments.

Qualifications

• A passion for NIKE and/or love of sport.
• Experience in retail and/or leadership positions.
• Very good command of English language (written and spoken).
• Experience and competency in delivering exceptional consumer service.
• Ability to coach and develop a strong team.
• Strong focus on communication.
• Flexibility to work in shifts and on weekends.

NIKE, Inc. is an equal opportunity employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.