Floor Manager - Cambridge

TN United Kingdom; Cambridge; On-site; GBP 22,000 - 30,000; Full time

Job summary

An established industry player is seeking a passionate leader to enhance the in-store experience for customers. In this dynamic role, you'll inspire a team of stylists while ensuring that the store embodies the brand's essence. Your responsibilities will include coaching team members, managing daily operations, and driving sales targets. With a vibrant store located near the historic university of Cambridge, you'll thrive in an environment that values creativity and teamwork. If you have a love for fashion and a commitment to customer satisfaction, this opportunity is perfect for you.

Benefits

Generous wardrobe allowance

Team commission scheme

Employee discount for friends and family

33 to 36 days off based on service

Access to dental plans

Virtual GP services

Wellbeing support

Qualifications

• Strong leadership skills and ability to motivate a team.
• Excellent customer service skills with a focus on brand representation.

Responsibilities

• Oversee daily store operations and ensure smooth processes.
• Support team members with customer queries and product orders.

Skills

Leadership

Customer Service

Fashion Knowledge

Team Motivation

Communication

Problem Solving

Organizational Skills

Job description

Social network you want to login/join with:

The role

Will involve great organisation, resilience, enthusiasm, and determination to ensure that the in-store customer experience is consistently excellent and the store represents the AllSaints brand in the most exciting way possible.

Leadership of the team of stylists will be a key part of your role, coaching and supporting team members with the motivation to succeed and deliver sales targets, as well as providing exceptional service that makes our customers feel amazing.

What will I be doing?

1. The majority of your day will be spent on our busy shop floor trading with our stylist teams and ensuring all processes run smoothly, while ensuring customers receive the best in-store experience.
2. You will oversee and support stylist team members with first-line customer queries via emails, chats, and calls related to product and customer orders through our online customer service system.
3. You will collaborate with our specialist customer experience team leaders to manage team KPIs and SLAs for online support.
4. You’ll be an expert ambassador for our product, inspiring both in-store and online customers and your team.
5. Work with pace to ensure our product is well showcased at all times, following guidelines and prominently displaying best-selling products to enhance the brand experience.
6. Accountable for daily store operations and team deployment, developing your business acumen to ensure seamless operations and effective coaching for your stylists.
7. Work with the management team to enable the store to exceed targets and KPIs.
8. Proactively manage people matters such as return-to-work interviews, liaising with HR on issues requiring investigations, performance, and attendance management.
9. Create and implement floor plans and rotas independently to set the store up for success each day.

What skills do I need?

• You love fashion! We need you to be an irresistible ambassador for AllSaints and a believer in the power of a great outfit.
• Tenacity and belief to succeed—aim high, set challenging targets, and motivate your team to achieve them. You have a winning mentality.
• You know your store inside out, actively using reporting tools; understanding customer needs and how to meet expectations passionately.
• Natural affinity for learning new systems and processes in a digital environment.
• Honest, trustworthy, and dependable—living by our brand values.
• A protector of the brand, caring for customers, profit, product, and health and safety, with dedication to the brand's success.
• A confident, hardworking leader whom your team enjoys working with and for, demonstrating these behaviors even in your absence.

About the location

Our standalone store in Cambridge has been open since and usually trades from 9:00 am to 6:00 pm (subject to seasonal change). Located near the historic university of Cambridge, our diverse team shares passions from fashion to films, creating a vibrant environment. Approximately a 20-minute journey from Cambridge station.

What we stand for

• The Customer is the Boss: We work as one proud team to get the best for our customers.
• One Team: We are joined up and encourage sharing ideas.
• We Do What We Say We Will: We know our goals and work with clear outcomes.
• We Are Responsible: We are self-aware, understand our impact, and stay positive about the future.

Benefits

• A generous wardrobe allowance to wear our clothes daily.
• Potential to earn more through our team commission scheme.
• We are a disability-certified employer.
• Employee discount for friends and family.
• Up to 2 years of service: 33 days off (25 days + bank holidays).
• Over 2 years of service: 36 days off (28 days + bank holidays).
• Access to dental plans, virtual GP, wellbeing support, and more.

#WeAreAllSaints

Our goal is to develop diverse teams and create an environment where everyone feels respected, valued, and able to contribute to our brand's success.

We are committed to equal opportunities and safeguard against discrimination of all kinds. Even if you don’t tick all boxes, we encourage you to apply—passion and willingness to learn are what matter most.

If you need support or adjustments during your application, please contact us. We are happy to help.