Team Leader

Card Factory; Bar Hill, Cambridge; On-site; GBP 22,000 - 28,000; Full time

Job summary

An established industry player is seeking a dynamic Team Leader to enhance customer experiences and drive operational excellence. This role is pivotal in supporting the Store Manager and fostering a team culture that prioritizes customer satisfaction. With a commitment to professional growth, the company offers numerous benefits and opportunities for development, making it an exciting place to advance your career. If you are passionate about leading teams and delivering exceptional service, this position could be the perfect fit for you.

Benefits

25% colleague discount in-store and online

Financial Wellbeing Support

Seasonal incentive schemes

Retail Apprenticeships

Learning and development resources

Discounts across numerous UK retailers

Employee Assistance Programme

Qualifications

• Passionate about customer experiences and operational excellence.
• Strong leadership skills with a positive, forward-thinking attitude.

Responsibilities

• Support Store Manager in achieving commercial growth goals.
• Lead store teams to ensure high standards and exceptional service.

Skills

Leadership Skills

Customer Service

Commercial Awareness

Data Analysis

Team Player

Job description

We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our successful Card Factory family and help fulfill this mission.

With a focus on customer experience and operational excellence, our Team Leaders play a key role in driving store success. As a Team Leader, you will support your Store Manager in achieving goals related to commercial growth and cultivating a team culture centered on the customer. You will lead our store teams in the absence of the Store Manager, ensuring high standards and exceptional service daily.

The Ideal Candidate

• Passionate about celebrating our customers’ life moments.
• Customer-centric with a passion for delivering excellent service.
• Demonstrates strong leadership skills.
• Positive, forward-thinking attitude.
• Comfortable reviewing store performance data.
• Commercially minded.
• Engaging and enthusiastic team player.

Package Description

About the Company

Card Factory is the UK’s leading retailer of greeting cards, dressings, and gifts, with over 1,000 stores across the UK and Ireland. In 2020, we launched a 5-year strategic plan aiming to become a true Omni-channel retailer. This strategy involves significant investment in our colleagues, creating multiple opportunities in a fast-paced environment as part of our exciting journey.

We offer a wide range of benefits to support your physical, mental, and financial well-being, including:

• 25% colleague discount in-store and online
• Financial Wellbeing Support (Financial Education Tools, Salary Advance)
• Seasonal incentive schemes
• Opportunities to apply for Retail Apprenticeships
• Access to learning and development resources
• Discounts across numerous UK retailers
• Employee Assistance Programme for mental, physical, and financial support

This role offers genuine prospects for the right candidate. If you believe this describes you and aligns with your career goals, click apply now.

We reserve the right to close this vacancy once enough suitable applications are received. We recommend applying early to avoid missing out, as applications are reviewed regularly.

Location: Bar Hill, Cambridge, United Kingdom