Floor Manager

Il Gattopardo Ltd; Reading; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Work-life balance

Staff meal

Uniform provided

Assistance program

Birthday day off

Refer a friend bonus

Growth opportunities

People-centric culture

Job summary

Il Gattopardo is seeking a Floor Manager in London to lead by example and ensure exceptional guest service while managing daily operations in a luxury setting.

You will guide a team, uphold restaurant policies, and foster a culture of warmth, generosity, and teamwork across shifts. This role offers growth within a renowned hospitality group and a focus on delivering memorable guest experiences.

Qualifications

• Experience in a customer-facing environment.
• Ability to lead a team.
• Strong communication and hospitality mindset.

Responsibilities

• Lead by example to ensure exceptional service delivery for guests and team members.
• Maintain seamless operations while adhering to restaurant policies and procedures.
• Develop guest relationships by understanding preferences and personalising experiences.

Skills

Customer service

Team leadership

Guest experience

Flexibility

Job description

Our new luxury lifestyle concept, Il Gattopardo, is looking for a Floor Manager to join our team.

Company overview:

Il Gattopardo, London

Launched September 2023 in Mayfair we are looking for a Floor Manager to join our team. We will be working with the finest ingredients from across the country and in a vibrant kitchen, full of talent. It’s an exciting opportunity for someone ready to take on a new challenge with an experienced global team.

Start a journey that can take you from the centre of Mayfair, to locations all over the globe, across multiple brands in our extended family – with progression and perks to match.

Join the Famiglia

At the heart of the Il Gattopardo experience is our people. We want individuals who can build close relationships with guests and embrace everyone with open arms. At Il Gattopardo our people are key to the success of our business and creating a culture of warmth, passion and generosity.

We are offering:

In addition to the usual benefits, we also offer:

• Competitive salary
• Work-Life balance (we care about you)
• Staff meal prepared with care
• Provided uniform
• Employee assistance program and benefit platform
• Extra paid day off on your Birthday
• £500 Refer a friend bonus
• Growth and Development Opportunities within a successful hospitality group
• A people centric, talent oriented, professional and respectful working culture

Position Overview:

As the Floor Manager, you will lead by example to ensure exceptional service delivery, both individually and as part of a cohesive team. Your focus will be on maintaining seamless operations while adhering strictly to restaurant policies and procedures. Being at the forefront of guest interactions, you'll develop a deep understanding of their preferences, enabling you to personalize their experience and surpass their expectations.

Key Criteria:

• Experience in a customer-facing, fast placed environment
• Inspire the team to do their best every day at work and show your passion for your field
• Be open to feedback from leadership and create a culture of two-way constructive feedback and communication with the team
• Create a culture of fair growth and development for team members with a view to move them across the brand
• Establish a good rapport and working relationship with all staff and all other departments
• Proof of eligibility to work in the United Kingdom;
• Availability to work full‑time and be flexible.

We would love to hear from you if you feel like we could be a great fit for each other.