Floor Manager

Il Gattopardo; City of Westminster; On-site; GBP 35,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

Staff meal

Provided uniform

Employee assistance program

Birthday day off

Growth opportunities

People-centric culture

Job summary

Il Gattopardo in London (Mayfair) is seeking a Floor Manager to lead day-to-day operations and deliver exceptional service in a luxury setting.

You will manage guest interactions, supervise a frontline team, and ensure adherence to brand standards while driving a warm, generous guest experience across the restaurant. This role offers progression within a growing hospitality group.

Qualifications

• Experience in a customer-facing, fast-paced environment.
• Ability to inspire the team to perform at their best.
• Open to receiving and giving constructive feedback with the team.
• Create opportunities for fair growth and development for staff.

Responsibilities

• Lead floor operations to ensure exceptional service delivery.
• Maintain adherence to restaurant policies and procedures.
• Engage with guests to personalise experiences and exceed expectations.
• Collaborate cross-functionally with staff and departments.

Skills

Customer service

Team leadership

Feedback culture

Staff development

Guest relations

Flexibility

Job description

Our new luxury lifestyle concept, Il Gattopardo, is looking for a Floor Manager to join our team.

Company Overview

Il Gattopardo, London – Launched September 2023 in Mayfair, we are looking for a Floor Manager to join our team. We will be working with the finest ingredients from across the country in a vibrant kitchen, full of talent. It’s an exciting opportunity for someone ready to take on a new challenge with an experienced global team.

Start a journey that can take you from the centre of Mayfair to locations all over the globe, across multiple brands in our extended family – with progression and perks to match.

Join the Famiglia

At the heart of the Il Gattopardo experience is our people. We want individuals who can build close relationships with guests and embrace everyone with open arms. At Il Gattopardo our people are key to the success of our business and creating a culture of warmth, passion and generosity.

Benefits and Perks

In addition to the usual benefits, we also offer:

• Competitive salary
• Work-Life balance (we care about you)
• Staff meal prepared with care
• Provided uniform
• Employee assistance program and benefit platform
• Extra paid day off on your Birthday
• Growth and Development Opportunities within a successful hospitality group
• A people centric, talent oriented, professional and respectful working culture

Position Overview

As the Floor Manager, you will lead by example to ensure exceptional service delivery, both individually and as part of a cohesive team. Your focus will be on maintaining seamless operations while adhering strictly to restaurant policies and procedures. Being at the forefront of guest interactions, you'll develop a deep understanding of their preferences, enabling you to personalise their experience and surpass their expectations.

Key Criteria

• Experience in a customer-facing, fast‑paced environment
• Inspire the team to do their best every day at work and show your passion for your field
• Be open to feedback from leadership and create a culture of two‑way constructive feedback and communication with the team
• Create a culture of fair growth and development for team members with a view to move them across the brand
• Establish a good rapport and working relationship with all staff and all other departments
• Proof of eligibility to work in the United Kingdom
• Availability to work full‑time and be flexible

We would love to hear from you if you feel like we could be a great fit for each other.