Floor Manager

The-Londoner-Hotel; City of Westminster; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

28 days holiday per year includingBank

Complimentary hot meals

Annual complimentary night stays

Preferential accommodation rates

Company pension scheme

Regular social events

Edwardian Academy access

Job summary

The Londoner is seeking a Floor Manager for The Residence, a collection of luxury spaces including The Y Bar, The Drawing Room and Whisky Room. You will lead front-of-house teams, drive exceptional guest experiences, and coordinate operations to ensure a seamless guest journey.

Role requires proven leadership in premium hospitality, outstanding guest service, and the ability to manage complex service flows across multiple venues while maintaining impeccable standards.

Qualifications

• Experience as Floor Manager or similar leadership role in luxury hospitality.
• Outstanding guest service and relationship-building skills.
• Strong leadership and team development experience.
• Excellent communication and interpersonal abilities.
• Hands-on approach with passion for delivering hospitality.
• Ability to stay calm in a fast-paced environment.

Responsibilities

• Lead, motivate, and develop a high-performing front-of-house team.
• Ensure exceptional guest service standards are consistently delivered.
• Oversee daily operations within The Residence and guest journey.
• Manage team allocations, service flow, and operational efficiency.
• Handle guest feedback, requests and complaints professionally.

Skills

Floor manager experience

Leadership

Guest service excellence

Team development

Communication skills

Flexibility

Job description

Become a Londoner

Welcome to The Londoner, a hotel that is chic boutique in spirit and feeling yet staggering in scale and ambition. A perfectly engineered collection of spaces, tastes, textures, and offerings over 15 floors. Situated in the heart of Leicester Square, where the four corners of the city meet. We are seeking hospitality professionals whose unique talents and ambitions will drive them to not only rise to our guests exacting standards, but also propel their own career potential in a company that recognizes and rewards. Stand out from the crowd by joining London’s first ‘Super Boutique’ hotel.

At The Londoner we are committed to being the best place to work, so much so that we have officially been recognised as a Great Place to Work. Our commitment to the wellbeing and development of our people is at the forefront of our culture.

We are currently recruiting for a Floor Manager at The Londoner, the role is for The Residence - a collection of three beautifully designed spaces just for hotel residents. The Y Bar, The Drawing Room, and the Whisky Room have been curated to meet our guests’ every work and leisure needs.

Overview:

• Lead, motivate, and develop a high-performing front-of-house team.
• Ensure exceptional guest service standards are consistently delivered.
• Oversee daily operations within The Residence, ensuring a seamless guest journey.
• Manage team allocations, service flow, and operational efficiency.
• Handle guest feedback, requests, and complaints with professionalism and care.
• Maintain exceptional standards of cleanliness, presentation, and ambience throughout all Residence spaces.
• Support the delivery of food and beverage service to the highest luxury hospitality standards.
• Drive guest satisfaction and identify opportunities to exceed expectations.
• Collaborate closely with Reception, Housekeeping, Food & Beverage, and Guest Services teams.
• Conduct training, coaching, and performance development for team members.
• Ensure compliance with company procedures, health and safety regulations, and service standards.

About You:

• Previous experience as a Floor Manager, Assistant Manager, Restaurant Manager, Lounge Manager, or similar leadership role within a luxury hotel, premium hospitality venue, or private members' club.
• Outstanding guest service and relationship-building skills.
• Strong leadership and team development experience.
• Excellent communication and interpersonal abilities.
• A hands‑on approach with a passion for delivering exceptional hospitality.
• Strong organisational and problem‑solving skills.
• Ability to remain calm and professional in a fast-paced environment.
• Flexibility to work a variety of shifts, including weekends and holidays.

Company Benefits:

• Competitive salary
• 28 days Holiday per annum including Bank Holidays increasing with long service
• Complimentary hot meals, salad bar and unlimited beverages provided daily
• Recommend a Friend Scheme of up to £500 per friend recommended.
• Annual complimentary night stays within our hotels
• Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends
• Access to a discount platform for all of the most popular stores and outlets
• Auto enrolment into our company pension scheme
• Regular social events across all hotels
• Annual company recognition events held in January each year
• Wellbeing champions across all of our hotels
• Access to our company doctor for medical appointments and occupational health support
• Access for all hosts to our online learning platform Edwardian Academy
• Opportunities for promotion and a wide range of training programs to support your development

Eligibility:

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Compensation:

Competitive salary