Luxury Floor Manager – Guest Experience Lead

Il Gattopardo Ltd; Reading; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Work-life balance

Staff meal

Uniform provided

Assistance program

Birthday day off

Refer a friend bonus

Growth opportunities

People-centric culture

Job summary

Il Gattopardo is seeking a Floor Manager in London to lead by example and ensure exceptional guest service while managing daily operations in a luxury setting.

You will guide a team, uphold restaurant policies, and foster a culture of warmth, generosity, and teamwork across shifts. This role offers growth within a renowned hospitality group and a focus on delivering memorable guest experiences.

Qualifications

• Experience in a customer-facing environment.
• Ability to lead a team.
• Strong communication and hospitality mindset.

Responsibilities

• Lead by example to ensure exceptional service delivery for guests and team members.
• Maintain seamless operations while adhering to restaurant policies and procedures.
• Develop guest relationships by understanding preferences and personalising experiences.

Skills

Customer service

Team leadership

Guest experience

Flexibility

Job description

Il Gattopardo is seeking a Floor Manager in London to lead by example and ensure exceptional guest service while managing daily operations in a luxury setting.

You will guide a team, uphold restaurant policies, and foster a culture of warmth, generosity, and teamwork across shifts. This role offers growth within a renowned hospitality group and a focus on delivering memorable guest experiences.