Floor Manager

TN United Kingdom; Maidstone; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking an enthusiastic Floor Manager ready to advance their management career. This role offers a unique opportunity to bridge the gap between management and staff, fostering collaboration with senior managers. You will supervise and develop your team, ensuring high performance and customer satisfaction. With a focus on operational excellence, you'll contribute to a visually appealing shop floor while driving sales and enhancing team engagement. If you're passionate about leadership and ready to take the next step, this role is perfect for you.

Qualifications

• Proven track record in people leadership and team development.
• Ability to adapt management styles to meet team needs.

Responsibilities

• Supervise and develop team members to maximize efficiency.
• Monitor staff performance and enhance store KPIs.

Skills

People Leadership

Inventory Management

Customer Service

Team Motivation

Problem Solving

Job description

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We are looking for an Enthusiastic Floor Manager ready to step into a junior management role and advance within their management career. As the vital link between management and staff, you will have avid collaboration opportunities with senior managers, championing your and your team's career development.

Responsibilities:

1. Supervise and develop your team members, making decisions around staff headcount and placement to maximize shop floor efficiency.
2. Continuously monitor staff performance and deliver feedback to ensure outstanding expectations are met and staff performance is continuously improving.
3. Track and enhance store KPIs and operational processes, ensuring maximum financial results.
4. Contribute to an organized and visually appealing shop floor through inventory management, stock replenishment, and visual merchandising responsibilities.

Role objectives and KPIs:

• Ensure the highest level of customer satisfaction by driving and maintaining exceptional service standards and promptly addressing customer needs.
• Drive team sales through effective merchandising, stock replenishment, and team motivation.
• Lead and develop the shopfloor team to ensure high performance, engagement, and adherence to store policies and procedures.
• Ensure the shopfloor is consistently clean, organized, and visually appealing to enhance the customer shopping experience.

Skills and Experience:

• A proven track record of handling and resolving unexpected challenges efficiently and effectively.
• Demonstrated experience in a people leadership role with evidence of ability to adapt management styles to various store colleague needs.
• Evidence of actively developing colleagues into their next career step.
• Flexibility to work varied shifts, including weekends and holidays, based on store requirements.