Floor Manager - Chets

Accor Hotels; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dynamic Floor Manager for a vibrant restaurant in London. This role offers an exciting opportunity to lead a passionate team in a unique dining environment that blends Thai and American flavors. Your leadership will ensure exceptional service and compliance with safety regulations, while also fostering a fun and supportive atmosphere. With competitive benefits, including a health cash plan and opportunities for career progression, this position is perfect for someone who thrives in a fast-paced hospitality setting and is eager to make a positive impact on both guests and team members.

Benefits

Competitive Salary

28 Days Holiday

Health Cash Plan

Retail and Hospitality Perks

Free Shift Meals

Discounts Across Brands

Training Programs

Extra Time Off for Volunteering

Annual Diversity Events

Qualifications

• Natural leadership skills to manage and motivate others.
• Passion for hospitality and creating memorable experiences.

Responsibilities

• Ensure compliance with Health & Safety regulations.
• Lead daily briefings and manage reservations.
• Oversee service and collaborate with the culinary team.

Skills

Leadership Skills

Hospitality Passion

Teamwork

Resilience

Communication

Job description

Company Description

We're looking for a Floor Manager to join our restaurant team at Chet’s, located in The Hoxton, Shepherd's Bush.

The Hoxton Shepherd’s Bush is our fourth London location, situated in the vibrant neighborhood of Shepherd’s Bush. It features 237 creatively designed bedrooms and an all-day restaurant, Chet’s, serving Thai-American comfort food. The venue boasts a large open lobby with vintage seating and cozy corners, a central wraparound bar, and a terrace, making it ideal for exploring West London.

About Chet’s: A Thai-Americana restaurant blending the fragrant flavors and smoky textures of Thailand and surrounding regions with the comforts of a classic American diner.

Job Description

What you’ll do…

1. Ensure the restaurant and bar areas comply with Health & Safety regulations for each shift.
2. Lead daily briefings for the restaurant and bar teams.
3. Coordinate and manage reservations system.
4. Draft floor plans based on expected covers.
5. Assist the Restaurant AGM with stock management, including ordering and stock counts.
6. Support the Restaurant AGM in training staff on wine, food, and beverage menus.
7. Handle cash and prepare daily revenue reports as per hotel SOPs.
8. Oversee service on the floor and at the bar.
9. Ensure the safe opening and closing of the restaurant.
10. Collaborate with the culinary team on menus, service standards, and product availability.

Qualifications

What we’re looking for…

1. Natural leadership skills; ability to manage and motivate others by example.
2. A genuine personality; we value authenticity over formality.
3. Passion for hospitality—whether it’s food, drinks, events, or accommodations.
4. Ability to create memorable experiences and positively impact guests and team members.
5. Resilience and humility; willing to get hands-on and help as needed.
6. Openness to trying new approaches and learning.
7. A team-oriented mindset that values support, fun, and hard work.

Additional Information

What’s in it for you…

1. Competitive salary plus participation in the TRONC scheme.
2. 28 days holiday (including bank holidays), pension, and life insurance.
3. Health cash plan supporting physical and mental wellbeing.
4. Confidential support hotline and mental health first aiders.
5. Retail and hospitality perks through our partners.
6. Free night at The Hoxton and a meal for two upon joining.
7. Free shift meals.
8. Discounts across the Ennismore family of brands.
9. Annual free night at The Hoxton and milestone bonuses.
10. Opportunities for career progression within a global family of brands.
11. Training programs, learning academies, and development opportunities.
12. Extra time off for volunteering.
13. Regular team events and celebrations.
14. Enhanced family leave options.
15. Annual diversity and inclusion events to learn, celebrate, and contribute.