Floor Manager

Artisan People Group; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in the immersive experience sector is seeking an experienced Floor Manager in Covent Garden, London. The role involves overseeing daily operations, managing staff, and ensuring exceptional customer service. Ideal candidates will have strong leadership skills and a proactive approach to problem-solving.

Qualifications

• 2-3 years’ customer service experience required.
• At least 1 year of experience in managing or developing people.
• Excellent communication and leadership skills.

Responsibilities

• Oversee daily front-of-house operations.
• Screen and onboard prospective floor staff.
• Manage team scheduling to ensure balanced and effective coverage.

Skills

Customer Service

Leadership

Problem Solving

Organizational Skills

Multitasking

Job description

1 day ago Be among the first 25 applicants

This range is provided by Artisan People Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

An immersive spy experience, Spyscape is looking for an experienced and enthusiastic Floor Manager who thrives in a fast-moving environment. Based in Covent Garden.

The Role

You’ll support the Team Leads and Brand Ambassadors, ensuring operations run smoothly while delivering outstanding customer service and championing team development.

Key Responsibilities

• Oversee daily front-of-house operations
• Screen and onboard prospective floor staff
• Manage team scheduling to ensure balanced and effective coverage
• Respond to customer service inquiries promptly and professionally
• Resolve facility or tech issues efficiently
• Gather and report guest and team feedback for continuous improvement
• Solve problems dynamically to meet business and guest needs
• Suggest, develop and implement new ideas and policies
• Collaborate with multiple departments including Events, Marketing, Finance, and Security

About You

You’ll bring warmth, energy, and leadership to every shift, with a talent for juggling priorities while keeping your team motivated and customers delighted.

• 2–3 years’ customer service experience (required)
• At least 1 year of experience in managing or developing people
• Excellent communication and leadership skills
• A proactive, detail-oriented approach to problem-solving
• Strong organisational and multitasking abilities
• Experience in managing incidents and crises

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management

• Industries

  Museums, Historical Sites, and Zoos

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