Floor Manager

Pan Pacific Hotels Group; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Mental Health First Aiders

Birthday off

Cycle to Work Scheme

Referral Scheme

Seasonal Ticket Loan

Maternity/Paternity policy enhanced

Eye Care Voucher Scheme

Employee Wellness Activities

24/7 virtual GP

Job summary

Pan Pacific London is seeking a passionate Floor Manager for Straits Kitchen & Bar. You will lead front-of-house service, elevate the guest dining experience and work closely with kitchen and bar teams to ensure flawless execution.

You will maintain a strong on-floor presence, mentor colleagues, manage reservations, and encourage upselling while upholding our high standards of hospitality in a Forbes Five-Star setting.

Qualifications

• Strong guest service orientation and guest-centric mindset.
• Proven leadership ability to guide front-of-house teams.
• Excellent communication and interpersonal skills.
• Ability to resolve issues calmly and effectively under pressure.

Responsibilities

• Monitor and enhance the dining experience for guests.
• Maintain a strong floor presence and engage with guests.
• Collaborate with kitchen and bar teams to ensure smooth operation.
• Oversee the reservation system for accuracy and efficiency.
• Encourage and monitor upselling to enhance guest experience.

Skills

Guest service

Leadership

Communication

Conflict resolution

Education

Hospitality management degree

Job description

Pan Pacific London brings understated, comforting, and approachable luxury to London’s premium Square Mile. With its elegant design juxtaposing old and new London architecture, the hotel fuses together wellbeing innovation and impeccable service as a hallmark across a myriad of dining and drinking destinations. Discover a different side of London, from market stalls to Michelin-star restaurants and iconic landmarks, all within easy reach of the hotel.

ABOUT YOU

We are looking fora passionate and guest focused Floor Manager tojoin ourincredible Straits Kitchen & Bar at Pan Pacific London.

Youshow confidence, empathy andprofessionalism when dealing withguests and associates alike.You are calm under pressureand you desire to deliver the best experience for our guests.

If you arededicated to providing exceptional care whiledemonstratinggreat pride and attention to detail inyourwork and you put people at the heart of every decision you make, then we would love to hear from you.

JOB SUMMARY

As a Floor Manager in Straits Kitchen & Bar, you will be responsible for creating exceptional experiences for our guests. Your tasks as a Floor Manager will include but not be limited to:

• Monitor and enhance the overall dining experience, addressing guest concerns promptly and professionally.
• Maintain a strong presence on the floor, interacting with guests and ensuring their satisfaction.
• Collaborate with the kitchen and bar teams to ensure smooth coordination between front and back of house.
• Oversee the reservation system, ensuring accuracy and efficiency.
• Monitor and encourage suggestive selling to enhance the guest experience.

BENEFITS OF WORKING AS A FLOOR MANAGER AT PAN PACIFIC LONDON

As a company, we pride ourselves on our close-knit relationships, developmentand wellbeing. We offer you:

• Access to Mental Health First Aiders
• Celebrate your Birthday with an extra day off
• Cycle to Work Scheme
• Referral Scheme
• Seasonal Ticket Loan
• Enhanced Maternity and Paternity Policy
• Eye Care Voucher Scheme
• Social & Employee Wellness Activities
• Employee Assistance Programme including 24/7 virtual GP and financial advisors
• 2 Hotel-Wide Social Events a year as well as additional social gatherings
• Flexible Work Policy
• Dry cleaning for uniforms and work attire
• Reward and Recognition – Star of the Month, Manager of the Quarter and Star of the Year
• Guest Experience Programme
• Discount on our Food and Beverage Outlets
• Discount on Internal Spa Treatments
• Culture Club – Focuses on Diversity and Inclusion
• Friends and Family rates in our Hotel and the Pan Pacific Hotel Group properties
• Complimentary meals prepared for you by our chefs
• 2 Study Days per year (fully paid and in addition to your annual leave)
• 2 Volunteer Days per year (fully paid and in addition to your annual leave)
• Progression – our goal is to always to coach and keep our employees helping you to develop and grow internally and within the PPH Group
• Additional YuLife Perks

ABOUT PAN PACIFIC LONDON

Operated by Pan Pacific Hotels Group, Pan Pacific Hotels and Resorts is a global brand comprising close to 30 hotels and serviced suites in 22 cities across Asia Pacific, North America and Europe, including seven development properties to be launched by 2025. Pan Pacific strives to deliver sincere and graceful service to every guest who appreciates luxurious hospitality. With a passion for excellence as our promise, Pan Pacific is the trusted and timeless choice for memorable experiences.

Come and join our haven in the heart of the City, a Forbes Travel Guide Five-Star Property, most recently voted:

• Hotel of the Year, Group 2023 | Catey Awards
• Hotel of the Year, London 2022/2023 | AA Hospitality Awards
• Forbes Five-Stars 2022/2023 | Forbes Travel Guide
• Forbes Five-Stars 2023/2024 | Forbes Travel Guide
• Forbes Five-Stars 2024/2025 | Forbes Travel Guide
• Forbes Four-Stars 2023/2024 | SENSORY Wellbeing
• Forbes Four-Stars 2024/2025 | SENSORY Wellbeing

Our team can’t wait to welcome you.

Please note that all applicants for Floor Manager role must be eligible to live and work in the UK, without restrictions. Documented evidence of eligibility as for Floor Manager role will be required from allcandidates.

Compensation: Competitive salary