Part-Time Waiter (20-Hours)

Pan Pacific Hotels Group; Greater London; On-site; GBP 17,000 - 22,000; Part time

Benefits offered by this job

Mental Health Support

Birthday Day Off

Cycle to Work

Referral Scheme

Season Ticket Loan

Eye Care Voucher

Employee Assistance Programme

Discounts on Food & Beverage

Spa & Wellness Discounts

Flexible Work Policy

Two Study Days

Job summary

Pan Pacific London is seeking a passionate Part-Time Waiter for its Ginger Lily Lounge & Bar. You will deliver personalised guest experiences, uphold luxury-service standards, and collaborate with a dedicated team to ensure a seamless dining and lounging experience for guests.

The role requires confidence, empathy, and professionalism, with a focus on creating memorable moments. You will be supported by a strong wellness and benefits program and have opportunities for growth within Pan Pacific

Qualifications

• Hospitality experience or strong guest service background preferred.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced luxury hotel environment.

Responsibilities

• Deliver exceptional service in line with Ginger Lily and Pan Pacific London standards and values.
• Collaborate with team members to ensure a seamless guest experience.
• Maintain full knowledge of cocktails, premium spirits, wines, champagnes, beers, and non-alcoholic beverages.
• Greet and engage guests warmly, creating a personalised and memorable experience.
• Handle guest feedback with empathy and professionalism, escalating when necessary.
• Anticipate and respond promptly to guest needs while keeping service gracious.

Skills

Guest service

Communication

Teamwork

Calm under pressure

Job description

WHO ARE WE

At Pan Pacific London, luxury meets excellence and we invite you to be part of it. Graceful and refined, the hotel seamlessly combines thoughtful design, innovative wellness and a range of dining and drinking experiences, all conveniently located near Liverpool Street Station in London's prestigious Square Mile.

With 194 rooms and 43 suites, including the opulent Pan Pacific Suite, we redefine modern hospitality. Guests can unwind at SENSORY Spa & Wellbeing, our dedicated wellbeing floor, complete with an infinity pool, a high-performance gym and indulgent spa treatments.

A sanctuary of comfort and sophistication, Pan Pacific London invites guests to experience the very best of the city and to discover its hidden gems, both old and new.

ABOUT YOU

We are looking for a passionate and guest-focused Part-Time Waiter to become a valued member of our outstanding Ginger Lily Lounge & Bar team at Pan Pacific London.

You bring confidence, empathy, and professionalism to every interaction, whether with guests or colleagues. Calm under pressure and committed to excellence, you take pride in creating memorable experiences at every opportunity.

If you are detail-oriented, take genuine pride in your work, and consistently put people at the heart of everything you do, we would be delighted to hear from you.

JOB SUMMARY

As a Part-Time Waiter in our Ginger Lily Lounge & Bar team, you will play a key role in delivering exceptional, personalised guest experiences. As a true ambassador of Pan Pacific London, you will ensure every interaction reflects our commitment to excellence. Your responsibilities will include, but are not limited to:

• Deliver exceptional service in line with Ginger Lily and Pan Pacific London standards and values.
• Collaborate effectively with team members to ensure a seamless guest experience.
• Maintain full knowledge of:
  • All cocktails, premium spirits, wines, champagnes, beers, and non-alcoholic beverages offered at Ginger Lily Bar & Lounge.
  • Bar menu items, including preparation methods, ingredients, portion sizes, garnishes, allergens, and presentation.
  • Beverage pairings and recommendations to enhance guest experiences.
• Greet and engage guests warmly, creating a personalised and memorable experience.
• Handle guest feedback with empathy and professionalism, escalating when necessary.
• Anticipate and respond promptly to guest needs, ensuring service remains gracious and professional at all times.
• Ensure bar and lounge areas are fully prepared before service, including all mise en place.

YOUR BENEFITS WORKING AS A PART-TIME WAITER AT PAN PACIFIC LONDON

At Pan Pacific London we take pride in our close-knit culture, commitment to development and focus on wellbeing. As part of our team, you will enjoy:

• Access to Mental Health First Aiders
• An extra day off to celebrate your birthday
• Cycle to Work Scheme
• Employee Referral Scheme
• Season Ticket Loan
• Enhanced Maternity and Paternity Policies
• Eye Care Voucher Scheme
• Social and Employee Wellness Activities
• Employee Assistance Programme, including 24/7 virtual GP and financial advisors
• Two hotel-wide social events per year, plus additional team gatherings
• Flexible Work Policy
• Complimentary dry cleaning for uniforms and work attire
• Reward and Recognition Programmes including Star of the Month, Manager of the Quarter, and Star of the Year
• Guest Experience Programme
• 50% Discount on Food and 25% Discounts on Beverage at Food & Beverage outlets at Pan Pacific London
• 30% Discount on internal spa treatments
• 30% Discount on Food & Beverage across Pan Pacific Hotel Group properties
• Friends & Family rates at Pan Pacific London and across Pan Pacific Hotels Group
• Complimentary meals prepared daily by our chefs
• Two fully paid Study Days per year (in addition to annual leave)
• Two fully paid Volunteer Days per year (in addition to annual leave)
• Career Progression, we’re committed to coaching and supporting your internal development within Pan Pacific Hotels Group
• Additional perks through YuLife
• Dedicated discounts with local eateries

ABOUT PAN PACIFIC HOTELS GROUP

Operated by Pan Pacific Hotels Group, Pan Pacific Hotels and Resorts is a global luxury brand with nearly 30 hotels and serviced suites across 22 cities in Asia Pacific, North America, and Europe, including seven new openings by 2025. Renowned for sincere and graceful service, Pan Pacific is the trusted choice for guests seeking refined, memorable experiences.

Join Our Family in the Heart of the City

Pan Pacific London, a Forbes Travel Guide Five-Star property, is proudly located in the vibrant heart of the City. We are honoured to have received multiple prestigious accolades, including:

• Hotel of the Year – Group (2023) | Catey Awards
• Hotel of the Year – London (2022/2023) | AA Hospitality Awards
• Forbes Five-Star Rating | 2022/2023
• Forbes Five-Star Rating | 2023/2024
• Forbes Five-Star Rating | 2024/2025
• Forbes Five-Star Rating | 2025/2026
• Forbes Four-Star Rating – SENSORY Wellbeing | 2023/2024
• Forbes Four-Star Rating – SENSORY Wellbeing | 2024/2025

Eligibility

All applicants for the role of Part-Time Waiter must have the legal right to live and work in the UK without any restrictions. Proof of eligibility will be required at the interview stage.

Compensation: Competitive salary