Office Coordinator

People & Culture; City Of London; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Mental Health First Aiders

Birthday Day Off

Cycle to Work

Employee Referral Scheme

Season Ticket Loan

Maternity/Paternity Policy

Eye Care Voucher

Wellbeing Activities

Employee Assistance Programme

Social Events

Flexible Work Policy

Uniform Dry Cleaning

Staff Discounts

Spa Discounts

F&B Discounts

Friends & Family Rates

Study/Volunteer Days

Career Progression

Job summary

Pan Pacific London is seeking a friendly People & Culture Administrator to join our People & Culture team. This entry-level HR role focuses on onboarding, HR administration and maintaining employee records, with an emphasis on kindness and empathy.

You will coordinate new starter processes, set up contracts, support employee relations, and help drive our culture and wellbeing initiatives. The ideal candidate is detail-oriented, organized and people-focused, with a proactive and professional

Qualifications

• Entry-level HR role supporting onboarding and HR administration.
• Demonstrates kindness, empathy and professionalism in interactions.
• Detail-oriented with strong organisation and accuracy.
• Builds trust and supports a positive workplace culture.

Responsibilities

• Maintain precise employee records across HR systems and trackers.
• Coordinate the full new starter process, including offer letters and onboarding docs.
• Liaise with IT, Security and Payroll to ensure new starters are set up.
• Prepare and issue contracts, promotion and salary letters, references and other correspondence.
• Support administration of employee relations, including meeting coordination and confidential records.
• Manage the People & Culture inbox and respond to routine queries.
• Oversee leaver administration and final documentation checks.
• Support planning of annual employee engagement, recognition and wellbeing activities.
• Build relationships with employees across the business and contribute ideas to enhance the employee experience.

Skills

HR administration

onboarding

Right to Work checks

Record keeping

Communication

Job description

WHO ARE WE

At Pan Pacific London, luxury meets excellence, and we invite you to be part of it. Graceful and refined, the hotel seamlessly combines thoughtful design, innovative wellness and a range of dining and drinking experiences, all conveniently located near Liverpool Street Station in London's prestigious Square Mile.

With 194 rooms and 43 suites, including the opulent Pan Pacific Suite, we redefine modern hospitality. Guests can unwind at SENSORY Spa & Wellbeing, our dedicated wellbeing floor, complete with an infinity pool, a high-performance gym and indulgent spa treatments.

A sanctuary of comfort and sophistication, Pan Pacific London invites guests to experience the very best of the city and to discover its hidden gems, both old and new.

ABOUT YOU

We are looking for afriendly, organised, and people-focusedPeople & Culture Administrator to become a valued member of our outstanding People & Culture team at Pan Pacific London.

You bring confidence, empathy, and professionalism to every interaction, whether with guests or colleagues. Calm under pressure and committed to excellence, you take pride in creating memorable experiences at every opportunity.

If you are detail-oriented, take genuine pride in your work, and consistently put people at the heart of everything you do, we would be delighted to hear from you.

JOB SUMMARY

This entry-level role is ideal for someone starting their HR career who enjoys helping people, supporting colleagues, and keeping HR processes running smoothly. As a People & Culture Administrator in our People & Culture department, you will contribute to creating an exceptional employee experience by supporting onboarding, HR administration, employee compliance checks, and general culture and wellbeing initiatives. Success requires not only strong organisational skills but also kindness and empathy, which help build trust, support colleagues, and nurture a positive workplace culture. Your responsibilities will include, but are not limited to:

• Maintain precise and up-to-date employee records across People & Culture systems and trackers, ensuring information is always accurate and consistent
• Coordinate the full new starter process, including offer letters, onboarding documentation, and Right to Work checks, with a meticulous eye for accuracy at every step
• Liaise with IT, Security, and Payroll to ensure new starters are fully set up ahead of their start date
• Prepare and issue contracts, promotion and salary letters, references, and other employee correspondence, ensuring every detail is correct before it reaches an employee
• Support the administration of employee relations matters, including meeting coordination and confidential record-keeping
• Manage the People & Culture inbox, responding to routine queries accurately and in a timely, professional manner
• Oversee leaver administration, including system updates, exit interviews, and thorough final documentation checks
• Support the planning and delivery of the annual employee engagement, recognition, and wellbeing calendar
• Build positive, professional relationships with employees across the business
• Contribute ideas to enhance the employee experience based on feedback and business needs

YOUR BENEFITS WORKING AS A PEOPLE & CULTURE ADMINISTRATOR AT PAN PACIFIC LONDON

At Pan Pacific London, we take pride in our close-knit culture, commitment to development and focus on wellbeing. As part of our team, you will enjoy:

• Access to Mental Health First Aiders
• An extra day off to celebrate your birthday
• Cycle to Work Scheme
• Employee Referral Scheme
• Season Ticket Loan
• Enhanced Maternity and Paternity Policies
• Eye Care Voucher Scheme
• Social and Employee Wellness Activities
• Employee Assistance Programme, including 24/7 virtual GP and financial advisors
• Two hotel-wide social events per year, plus additional team gatherings
• Flexible Work Policy
• Complimentary dry cleaning for uniforms and work attire
• Reward and Recognition Programmes including Star of the Month, Manager of the Quarter, and Star of the Year
• Guest Experience Programme
• 50% Discount on Food and 25% Discounts on Beverage at Food & Beverage outlets at Pan Pacific London
• 30% Discount on internal spa treatments
• 30% Discount on Food & Beverage across Pan Pacific Hotel Group properties
• Friends & Family rates at Pan Pacific London and across Pan Pacific Hotels Group
• Complimentary meals prepared daily by our chefs
• Two fully paid Study Days per year (in addition to annual leave)
• Two fully paid Volunteer Days per year (in addition to annual leave)
• Career Progression, we’re committed to coaching and supporting your internal development within Pan Pacific Hotels Group
• Additional perks through YuLife
• Dedicated discounts with local eateries

ABOUT PAN PACIFIC HOTELS GROUP

Operated by Pan Pacific Hotels Group, Pan Pacific Hotels and Resorts is a global luxury brand with nearly 30 hotels and serviced suites across 22 cities in Asia Pacific, North America, and Europe, including seven new openings by 2025. Renowned for sincere and graceful service, Pan Pacific is the trusted choice for guests seeking refined, memorable experiences.

Join Our Family in the Heart of the City

Pan Pacific London, a Forbes Travel Guide Five-Star property, is proudly located in the vibrant heart of the City. We are honoured to have received multiple prestigious accolades, including:

• Hotel of the Year – Group (2023) | Catey Awards
• Hotel of the Year – London (2022/2023) | AA Hospitality Awards
• Forbes Five-Star Rating | 2022/2023
• Forbes Five-Star Rating | 2023/2024
• Forbes Five-Star Rating | 2024/2025
• Forbes Four-Star Rating – SENSORY Wellbeing | 2023/2024
• Forbes Four-Star Rating – SENSORY Wellbeing | 2024/2025

Be part of something extraordinary, where excellence is recognised, and hospitality is redefined.

Eligibility

All applicants for the role of People & Culture Administrator must have the legal right to live and work in the UK without any restrictions. Proof of eligibility will be required at the interview stage.

Compensation: Competitive salary