Breakfast Manager

Pan Pacific Hotels Group; Greater London; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Mental Health Support

Cycle to Work

Flexible Work Policy

Birthday Day Off

Employee Assistance Programme

Job summary

Pan Pacific London is seeking a Breakfast Manager to oversee the breakfast service and lead a dedicated team, delivering personalised, Forbes Five-Star experiences. You will manage high-volume operations with attention to detail and uphold exceptional service across all breakfast offerings.

The role requires hands-on leadership, strong organisational skills, and a passion for excellence in a luxury setting at Pan Pacific London.

Qualifications

• Experience in high-volume breakfast operations (buffet and à la carte).
• Strong leadership, communication and organisational skills.
• Commitment to Forbes/LQA luxury standards of service.

Responsibilities

• Oversee breakfast service operations and ensure flawless, personalised guest experiences.
• Lead, coach and develop the breakfast team to achieve high standards.
• Balance operational efficiency with bespoke guest interactions in a Forbes Five-Star environment.

Job description

WHO ARE WE

Nestled in the heart of London's prestigious Square Mile, Pan Pacific London seamlessly blends graceful luxury, innovative wellness, world-class dining, and exceptional service.

Featuring 194 rooms and 43 suites, including the opulent Pan Pacific Suite, we redefine modern hospitality. Guests can unwind at SENSORY, our state-of-the-art wellbeing floor, complete with an infinity pool, advanced gym, and indulgent spa treatments.

At Pan Pacific London, luxury meets excellence and we invite you to be part of it.

ABOUT YOU

We’re on the looking for a passionate and guest-focused Breakfast Manager to become a valued part of our outstanding Straits Kitchen & Bar Team at Pan Pacific London.

You bring confidence, empathy, and professionalism to every interaction, whether with guests or colleagues. Calm under pressure and committed to excellence, you strive to create memorable experiences at every opportunity.

If you take pride in your work, pay close attention to detail, and consistently put people at the heart of everything you do, we would be delighted to hear from you.

JOB SUMMARY

As the Breakfast Manager, you will oversee the smooth and efficient operation of the breakfast service. You will lead your team to deliver flawless, personalised service that embodies Pan Pacific London's values and Forbes/LQA luxury standards. This position requires exceptional organisational skills, a hands-on leadership approach, and the ability to balance operational excellence with bespoke guest interactions. Your responsibilities will include, but are not limited to:

• Passion for personalised service in a Forbes Five-Star environment.
• Ability to inspire, develop, and lead a team to exceed expectations.
• Strong operational skills to manage a high-volume yet detail-focused service.
• Commitment to health, safety, and Forbes/LQA standards of excellence.
• Strong experience managing busy breakfast operations, including buffet and à la carte service.
• Proven ability to lead, motivate and develop a diverse F&B team.
• Confident managing high-volume service, maintaining quality, efficiency and guest satisfaction.
• Strong communication, organisational and problem-solving skills.

YOUR BENEFITS WORKING AS A BREAKFAST MANAGER AT PAN PACIFIC LONDON

As a company, we take pride in our close-knit culture, commitment to development, and focus on wellbeing. Here's what we offer:

• Access to Mental Health First Aiders
• An extra day off to celebrate your birthday
• Cycle to Work Scheme
• Employee Referral Scheme
• Season Ticket Loan
• Enhanced Maternity and Paternity Policies
• Eye Care Voucher Scheme
• Social and Employee Wellness Activities
• Employee Assistance Programme, including 24/7 virtual GP and financial advisors
• Two hotel-wide social events per year, plus additional team gatherings
• Flexible Work Policy
• Complimentary dry cleaning for uniforms and work attire
• Reward and Recognition Programmes including Star of the Month, Manager of the Quarter, and Star of the Year
• Guest Experience Programme
• 50% Discount on Food and Beverage at Food & Beverage outlets at Pan Pacific London
• 30% Discount on internal spa treatments
• 30% Discount on Food & Beverage across Pan Pacific Hotel Group properties
• Friends & Family rates at Pan Pacific London and across Pan Pacific Hotels Group
• Complimentary meals prepared daily by our chefs
• Two fully paid Study Days per year (in addition to annual leave)
• Two fully paid Volunteer Days per year (in addition to annual leave)
• Career Progression, we're committed to coaching and supporting your internal development within Pan Pacific Hotels Group
• Additional perks through YuLife
• Dedicated discounts with local eateries

ABOUT PAN PACIFIC HOTELS GROUP

Operated by Pan Pacific Hotels Group, Pan Pacific Hotels and Resorts is a global luxury brand with nearly 30 hotels and serviced suites across 22 cities in Asia Pacific, North America, and Europe—including seven new openings by 2025. Known for sincere and graceful service, Pan Pacific is the trusted choice for guests seeking refined, memorable experiences.

JOIN OUR FAMILY IN THE HEART OF THE CITY

Pan Pacific London, a Forbes Travel Guide Five-Star property, is proudly located in the vibrant heart of the City. We are honoured to have received multiple prestigious accolades, including:

• Hotel of the Year – Group (2023) | Catey Awards
• Hotel of the Year – London (2022/2023) | AA Hospitality Awards
• Forbes Five-Star Rating | 2022/2023
• Forbes Five-Star Rating | 2023/2024
• Forbes Five-Star Rating | 2024/2025
• Forbes Five-Star Rating | 2025/2026
• Forbes Four-Star Rating – SENSORY Wellbeing | 2023/2024
• Forbes Four-Star Rating – SENSORY Wellbeing | 2024/2025

Be part of something extraordinary, where excellence is recognised, and hospitality is redefined.

Please note: All applicants for the role of Breakfast Manager must have the legal right to live and work in the UK without any restrictions. Proof of eligibility will be required from all candidates at the interview stage.

Compensation: Competitive salary