Security Officer

Pan Pacific Hotels Group; Greater London; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Mental Health First Aiders

Birthday day off

Cycle to Work Scheme

Employee Referral Scheme

Season Ticket Loan

Eye Care Voucher Scheme

Employee Assistance Programme

Job summary

Pan Pacific London is seeking a dedicated Security Officer to join our Security Department. You will be a true ambassador, patrolling floors and safeguarding guests, colleagues and property with professionalism at all times.

Responsibilities include patrolling, fire route checks, escorting disruptive individuals, controlling access for associates and visitors, managing keys, logging lost property, reporting hazards, and maintaining the accident book.

Responsibilities

• To patrol all floors
• To carry out documented fire route patrols
• To assist in escorting any persons acting undesirably off the premises, using the departmental SOP
• To ensure that only current associates are permitted to enter the hotel via the designated associate entrance and to ensure that all ex-associates do not enter the company premises to ensure all contractors and visitors are recorded and issued visitor and contractor passes
• To be full conversant in the use of the hotel locking systems to allocate associate keys accordingly and to delete all reported missing keys as instructed
• To ensure that all property reported lost on the premises is correctly recorded and enquiries made to trace and restore it
• To report and inform HODs of any hazards to safety that comes to your notice
• To update the accident book, follow up on all accident investigations

Job description

WHO ARE WE

At Pan Pacific London, luxury meets excellence and we invite you to be part of it. Graceful and refined, the hotel seamlessly combines thoughtful design, innovative wellness and a range of dining and drinking experiences, all conveniently located near Liverpool Street Station in London's prestigious Square Mile.

With 194 rooms and 43 suites, including the opulent Pan Pacific Suite, we redefine modern hospitality. Guests can unwind at SENSORY Spa & Wellbeing, our dedicated wellbeing floor, complete with an infinity pool, a high-performance gym and indulgent spa treatments.

A sanctuary of comfort and sophistication, Pan Pacific London invites guests to experience the very best of the city and to discover its hidden gems, both old and new.

ABOUT YOU

We are looking for a passionate and guest-focused Security Officer to become a valued member of our outstanding hotel Security team at Pan Pacific London.

You bring confidence, empathy, and professionalism to every interaction, whether with guests or colleagues. Calm under pressure and committed to excellence, you take pride in creating memorable experiences at every opportunity.

If you are detail-oriented, take genuine pride in your work, and consistently put people at the heart of everything you do, we would be delighted to hear from you.

JOB SUMMARY

As a Security Officer in our Security Department, you will play a key role in delivering exceptional, personalised experiences for every guest. You will be a true ambassador of Pan Pacific London, ensuring every interaction reflects our commitment to excellence. Your responsibilities will include, but are not limited to:

• To patrol all floors
• To carry out documented fire route patrols
• To assist in escorting any persons acting undesirably off the premises, using the departmental SOP
• To ensure that only current associates are permitted to enter the hotel via the designated associate entrance and to ensure that all ex-associates do not enter the company premises to ensure all contractors and visitors are recorded and issued visitor and contractor passes
• To be full conversant in the use of the hotel locking systems to allocate associate keys accordingly and to delete all reported missing keys as instructed
• To ensure that all property reported lost on the premises is correctly recorded and enquiries made to trace and restore it
• To report and inform HODs of any hazards to safety that comes to your notice
• To update the accident book, follow up on all accident investigations

YOUR BENEFITS WORKING AS A SECURITY OFFICER AT PAN PACIFIC LONDON

At Pan Pacific London we take pride in our close-knit culture, commitment to development and focus on wellbeing. As part of our team, you will enjoy:

• Access to Mental Health First Aiders
• An extra day off to celebrate your birthday
• Cycle to Work Scheme
• Employee Referral Scheme
• Season Ticket Loan
• Enhanced Maternity and Paternity Policies
• Eye Care Voucher Scheme
• Social and Employee Wellness Activities
• Employee Assistance Programme, including 24/7 virtual GP and financial advisors
• Two hotel-wide social events per year, plus additional team gatherings
• Flexible Work Policy
• Complimentary dry cleaning for uniforms and work attire
• Reward and Recognition Programmes including Star of the Month, Manager of the Quarter, and Star of the Year
• Guest Experience Programme
• 50% Discount on Food and Beverage at Food & Beverage outlets at Pan Pacific London
• 30% Discount on internal spa treatments
• 30% Discount on Food & Beverage across Pan Pacific Hotel Group properties
• Friends & Family rates at Pan Pacific London and across Pan Pacific Hotels Group
• Complimentary meals prepared daily by our chefs
• Two fully paid Study Days per year (in addition to annual leave)
• Two fully paid Volunteer Days per year (in addition to annual leave)
• Career Progression, we’re committed to coaching and supporting your internal development within Pan Pacific Hotels Group
• Additional perks through YuLife
• Dedicated discounts with local eateries

Pan Pacific London, a Forbes Travel Guide Five-Star property, is proudly located in the vibrant heart of the City. We are honoured to have received multiple prestigious accolades, including:

• Hotel of the Year – Group (2023) | Catey Awards
• Hotel of the Year – London (2022/2023) | AA Hospitality Awards
• Forbes Five-Star Rating | 2022/2023
• Forbes Five-Star Rating | 2023/2024
• Forbes Five-Star Rating | 2024/2025
• Forbes Five-Star Rating | 2025/2026
• Forbes Four-Star Rating – SENSORY Wellbeing | 2023/2024
• Forbes Four-Star Rating – SENSORY Wellbeing | 2024/2025

Be part of something extraordinary, where excellence is recognised, and hospitality is redefined.

Eligibility:

All applicants for the role of Security Officer must have the legal right to live and work in the UK without any restrictions. Proof of eligibility will be required at the interview stage.