Waiter

Pan Pacific Hotels Group; Greater London; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Mental Health First Aiders

Birthday day off

Cycle to Work Scheme

Employee referrals

Staff events

Complimentary meals

Job summary

Pan Pacific London, a Forbes Five-Star property located in the City, seeks a passionate Waiter/Waitress for Straits Kitchen & Bar. You will deliver personalised guest experiences and act as an ambassador of Pan Pacific London, upholding our commitment to excellence in every interaction.

Responsibilities include following standards, maintaining menu knowledge, greeting guests, and recording reservations. You thrive under pressure, stay detail-oriented, and take pride in service excellence.

Qualifications

• Passionate and guest-focused waiter/waitress.
• Confident, empathetic and professional in every interaction.
• Detail-oriented and takes pride in high standards of service.

Responsibilities

• Follow restaurant standards, policies and procedures with the team.
• Maintain knowledge of all menu items, drinks, and prices.
• Greet and escort guests, ensure tables are set for service.
• Anticipate guests' needs and promote positive guest relations.
• Take and manage restaurant reservations and cancellations as needed.

Skills

Guest-focused

Calm under pressure

Professionalism

Job description

WHO ARE WE

At Pan Pacific London, luxury meets excellence and we invite you to be part of it. Graceful and refined, the hotel seamlessly combines thoughtful design, innovative wellness and a range of dining and drinking experiences, all conveniently located near Liverpool Street Station in London's prestigious Square Mile.

With 194 rooms and 43 suites, including the opulent Pan Pacific Suite, we redefine modern hospitality. Guests can unwind at SENSORY Spa & Wellbeing, our dedicated wellbeing floor, complete with an infinity pool, a high-performance gym and indulgent spa treatments.

A sanctuary of comfort and sophistication, Pan Pacific London invites guests to experience the very best of the city and to discover its hidden gems, both old and new.

ABOUT YOU

We are looking for a passionate and guest-focused Waiter/Waitressto become a valued member of our outstanding Straits Kitchen && Bar team at Pan Pacific London.

You bring confidence, empathy, and professionalism to every interaction, whether with guests or colleagues. Calm under pressure and committed to excellence, you take pride in creating memorable experiences at every opportunity.

If you are detail-oriented, take genuine pride in your work, and consistently put people at the heart of everything you do, we would be delighted to hear from you.

JOB SUMMARY

As a Waiter/Waitress in our Straits Kitchen Restaurant & Bar, you will play a key role in delivering exceptional, personalised experiences for every guest. You will be a true ambassador of Pan Pacific London, ensuring every interaction reflects our commitment to excellence. Your responsibilities will include, but are not limited to:

• Follow restaurants’ standards, policies and procedures with other team members.
• Maintain complete knowledge of:
  • a) All food items, liquor brands, beers and non-alcoholic selections available in the restaurant.
  • b) Every wine/champagne by the glass and major wines on the wine list.
  • c) Designated glassware and garnishes for drinks.
  • d) All menu items, preparation method/time, ingredients, sauces, portion sizes, garnishes, presentation and prices.
  • e) Daily menu specials and out-of-stock items.
  • f) Dining room layout, table/seat/station numbers, proper table set-ups, room capacity, hours of operation, price range and dress code.
  • g) Daily house count, arrivals/departures, and V.I.P.s reservations.
• Be aware of in-house group activities, locations and times.
• Correct maintenance and use of equipment.
• All department policies/service procedures.
• Assist in greeting and escorting guests to their tables according to departmental procedures, when needed. Ensure that tables are set to best service the guests.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and at whatever time of day. Promote positive guest relations at all times.
• Take and record restaurant reservations/cancellations by departmental standards, when no Host/ess or superior is available to do it.

YOUR BENEFITS WORKING AS A WAITER/WAITRESS AT PAN PACIFIC LONDON

t Pan Pacific London we take pride in our close-knit culture, commitment to development and focus on wellbeing. As part of our team, you will enjoy:

• Access to Mental Health First Aiders
• An extra day off to celebrate your birthday
• Cycle to Work Scheme
• Employee Referral Scheme
• Season Ticket Loan
• Enhanced Maternity and Paternity Policies
• Eye Care Voucher Scheme
• Social and Employee Wellness Activities
• Employee Assistance Programme, including 24/7 virtual GP and financial advisors
• Two hotel-wide social events per year, plus additional team gatherings
• Flexible Work Policy
• Complimentary dry cleaning for uniforms and work attire
• Reward and Recognition Programmes including Star of the Month, Manager of the Quarter, and Star of the Year
• Guest Experience Programme
• 50% Discount on Food and Beverage at Food & Beverage outlets at Pan Pacific London
• 30% Discount on internal spa treatments
• 30% Discount on Food & Beverage across Pan Pacific Hotel Group properties
• Friends & Family rates at Pan Pacific London and across Pan Pacific Hotels Group
• Complimentary meals prepared daily by our chefs
• Two fully paid Study Days per year (in addition to annual leave)
• Two fully paid Volunteer Days per year (in addition to annual leave)
• Career Progression, we’re committed to coaching and supporting your internal development within Pan Pacific Hotels Group
• Additional perks through YuLife
• Dedicated discounts with local eateries

ABOUT PAN PACIFIC HOTELS GROUP

Operated by Pan Pacific Hotels Group, Pan Pacific Hotels and Resorts is a global luxury brand with nearly 30 hotels and serviced suites across 22 cities in Asia Pacific, North America, and Europe, including seven new openings by 2025. Renownedfor sincere and graceful service, Pan Pacific is the trusted choice for guests seeking refined, memorable experiences.

Join Our Family in the Heart of the City

Pan Pacific London, a Forbes Travel Guide Five-Star property, is proudly located in the vibrant heart of the City. We are honoured to have received multiple prestigious accolades, including:

• Hotel of the Year - Group (2023) |Catey Awards
• Hotel of the Year - London (2022/2023) |AA Hospitality Awards
• Forbes Five-Star Rating |2022/2023
• Forbes Five-Star Rating |2023/2024
• Forbes Five-Star Rating |2024/2025
• Forbes Five-Star Rating |2025/2026
• Forbes Four-Star Rating - SENSORY Wellbeing |2023/2024
• Forbes Four-Star Rating - SENSORY Wellbeing |2024/2025

Be part of something extraordinary, where excellence is recognised, and hospitality is redefined.

Eligibility: All applicants for the role of Waiter/Waitress must have the legal right to live and work in the UK without any restrictions. Proof of eligibility will be required at the interview stage.

Compensation: Competitive salary