Boutique Manager

Dweet; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

Dweet is seeking a Flagship Boutique Manager for its London store in W1. In this pivotal role, you will enhance sales, raise brand awareness, and lead a dedicated team to deliver premium customer service. You’ll be responsible for showcasing the brand's creativity through product presentations and managing team performance.

The ideal candidate will have proven experience in luxury sales, exceptional customer service skills, and a flair for team motivation. This position offers a fantastic opportunity to make a significant impact in a prestigious environment.

Qualifications

• Proven experience in luxury sales and clienteling.
• Exceptional customer service skills, with unique client interaction capabilities.
• Strong leadership and team development skills.

Responsibilities

• Greet and assist customers with high-quality service.
• Organize events to enhance brand awareness.
• Drive sales initiatives through Personal Shoppers.

Skills

Luxury sales experience

Exceptional customer service

Leadership skills

Adaptability

Excellent communication

Motivational skills

Job description

Our client, a renowned french name in luxury accessories, is on the lookout for a Flagship Boutique Manager to helm its London store in W1. This role is pivotal in augmenting sales figures and amplifying the brand’s prestige and visibility within the city. The ideal candidate will be entrusted with delivering exemplary customer service, showcasing the brand's distinct style and creativity through its product collections, and leading the store team towards achieving excellence in service and sales.

Key Responsibilities

• Greet, assist, and provide high-quality, personalized service to customers.
• Enhance brand awareness and clientele through organizing events with business partners/customers.
• Drive sales initiatives through Personal Shoppers and ensure the development of the boutique’s sales.
• Product Presentation & Marketing
  • Display and introduce collections with an emphasis on the brand's style and creativity.
  • Manage product placement within the boutique and window displays to optimize product showcase.
• Team Management & Development
  • Train the team on the collection and distinctive craftsmanship.
  • Promote staff performance excellence through effective coaching and counseling.
  • Participate in the buying session to select products that resonate with the brand's image and sales trends.
• Operational Management
  • Manage stock levels and advise on replenishment based on sales data.
  • Oversee all till and cash desk operations.
  • Conduct daily management tasks of the Boutique, proactively addressing any arising issues.
  • Compile a monthly report with qualitative and quantitative data to track performance.

Skills & Qualifications

• Proven experience in luxury sales and clienteling
• Exceptional customer service skills, with the capacity to offer counsel and serve clients uniquely.
• Leadership and team development skills.
• High level of adaptability and flexibility.
• Excellent communication abilities, both written and verbal, complemented by strong emotional intelligence.
• A natural flair for motivating teams and fostering a positive work environment.