Floor Manager

THE PIG Hotel | B Corp; Brockenhurst; On-site; GBP 33,000; Full time

Job summary

An established industry player in hospitality is seeking a passionate Floor Manager to lead their vibrant restaurant team. This role emphasizes teamwork and guest satisfaction, ensuring smooth service delivery while engaging with guests. The ideal candidate will inspire the team through creative pre-service briefings and maintain high service standards. With a commitment to local produce and a positive work environment, this opportunity offers a unique chance to make a difference in a dynamic setting. Join a company dedicated to providing an inspiring and fun workplace while enjoying a range of attractive perks.

Benefits

Free B&B staff stays

35% discount on food and beverages

Meals on duty

Annual holiday increase (up to 33 days)

Take home goods at cost price

Free access to on-demand GP and counselling

Learning & development courses

Anniversary vouchers for dinner with wine

Qualifications

• Minimum of 1 year experience in a busy restaurant.
• Demonstrable experience of leading a team on the floor.

Responsibilities

• Oversee the running and efficiency of the restaurant service.
• Engage with guests and actively gain feedback.
• Train and develop the restaurant team's service skills.

Skills

Team Leadership

Customer Service

Communication

Problem Solving

Education

Experience in Restaurant Management

Job description

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Location: THE PIG, Brockenhurst

OTE £15.57 per hour, including tronc. (OTE £32,472 PA based on 40 hours per week)

Hours: Full Time, 35 hours per week with regular overtime available.

At THE PIG, we offer our guests a daily changing menu which is dedicated to the ingredients grown within our own kitchen garden and fresh produce provided by our local suppliers. We guarantee each day to be different, fun and full of atmosphere. We strive to be the future of caring and considered hospitality. Standards are clear and ambition is high, aiming to consistently deliver the extra 5% to our guests.

The role of Floor Manager at THE PIG has a clear focus on teamwork and guest satisfaction. This is an opportunity to lead by example throughout the whole guest journey from welcome to goodbye. The role’s primary focus is to be on the floor hosting the room, ensuring smooth delivery of service, being observant to potential issues and addressing them positively and proactively with the guest experience in mind. Our restaurant team is diverse, with varied experience and abilities on display, our Floor Manager will play a vital role in, leading training and developing the team, communicating wider development needs to managers.

As Floor Manager you will need to be passionate about delivering an exciting, educational and energetic pre-service brief to prepare the team; you will be creative with the ways you inspire your team to deliver the best guest experience every day.

Responsibilities Include, But Not Limited To

• Be visible on the restaurant floor, overseeing the running and efficiency of our restaurant service.
• Engaging with guests at every level and actively gaining feedback.
• Lead by example, setting an energetic pace and standard for the team.
• Encourage high standards of service by providing our team with fun, yet informative briefings.
• Carry out opening/closing procedures of the restaurant, including cashing up.
• Lead by example, train and develop the restaurant teams service skills.
• Maintain excellent knowledge of our menu’s, including local produce & suppliers.
• Create a ‘can do’ and positive atmosphere amongst the team.
• Resolving guest queries or concerns, identifying and addressing issues before they become complaints.
• Champion our 25-mile menu, having a true passion for providing high quality, fresh, local food to our guests.

The ideal candidate will have a minimum of 1 year’s experience working in a busy restaurant with demonstrable experience of leading a team on the floor. We require a real communicator, who has honesty, integrity, and the ability to read a room, always ensuring efficient and consistent levels of service.

We Are Dedicated To Making THE PIGs An Inspiring, Exciting, And Fun Place To Work And In Return For Your Hard Work You Can Expect Something a Little Different

• Staff stays – free B&B.
• 35% discount on food, beverages & treatments.
• Meals on duty.
• Annual holiday increase (up to 33 days)
• Take home goods – cost price.
• Free access for you and your family to an on-demand GP, Physiotherapy, and counselling services through Help@Hand.
• A range of learning & development courses.
• Anniversary vouchers – dinner with wine for 2.

To view our full range of perks, visit our ‘What we can do for you’ section on our career’s webpage: jobs.thepighotel.com

Home Grown Hotels is committed to encouraging equality, diversity, and inclusion. We are an equal opportunity employer and will not discriminate against candidates based on any of the protected characteristics set out in the Equalities Act 2010.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Hospitality