Ward Administrator

The Methodist Church in Britain; South Shields; On-site; GBP 21,000 - 24,000; Part time

Benefits offered by this job

NHS Pension

Wellbeing and support programmes

Training and development opportunities

Discount schemes (gyms, shops, dining,

Holiday entitlement 27 days + 8 bank/

Job summary

Sussex Partnership NHS Foundation Trust is seeking a ward administrator at the Chichester Centre, a low secure mental health unit. The role supports the forensic clinical team, covering meeting minutes, patient records, supply ordering and enquiries from patients, relatives and the public.

This part-week post is 18.75 hours across three days, ideally including a Monday. It requires NVQ Level 3 or equivalent and GCSE grade C or above, and offers NHS Pension, wellbeing support, training, and

Qualifications

• NVQ Level 3 or equivalent.
• GCSE grade C or above or equivalent.
• Proven experience of a range of administrative procedures.
• Developing, managing and maintaining office information systems.

Responsibilities

• Plan and take minutes for meetings and ad-hoc gatherings.
• Maintain patient records, key data and the group mailbox.
• Order clinical and dry goods using the Oracle system.
• Respond to enquiries from the public, service users, relatives and other agencies.
• Deal with patients, carers and visitors to the unit, and telephone enquiries.
• Liaise with other departments and services to coordinate care.
• Plan own workload with initiative, ensuring a high standard of accuracy.
• Support the Admin Team with varied tasks.
• Cover for other Admin Team staff as needed.
• Deliver a patient-focused service with good customer service and working relationships.

Skills

Planning and organisation

Initiative and independence

Microsoft Office (Outlook/Word/Excel)

Written and verbal communication

Interpersonal skills

Confidentiality

Flexible attitude

Education

NVQ Level 3 or equivalent

GCSE grade C or above

Tools

Oracle system

SystmOne

SharePoint

Job description

This ward administrator post sits at the Chichester Centre, a low secure mental health unit of three male wards run by Sussex Partnership NHS Foundation Trust. The work supports the forensic healthcare clinical team, covering meeting minutes, patient records, supply ordering and enquiries from patients, relatives and the public. It is a part-week role of 18.75 hours across three days, ideally including a Monday. Fit turns on an NVQ Level 3 or equivalent and GCSE grade C or above.

What the job involves

• Planning and taking minutes for key and ad-hoc meetings
• Maintaining patient records, key data and the group mailbox
• Ordering clinical and dry goods, stationery and specialised equipment on the Oracle system
• Responding to enquiries from the public, service users, referrers and other agencies
• Dealing with patients, carers and visitors to the unit, and telephone enquiries
• Liaising with other departments and services
• Planning own workload with initiative, to a very high standard of accuracy, in support of the clinical and ward teams
• Supporting the Admin Team with varied tasks
• Covering for other Admin Team staff
• Delivering a patient-focused service with good customer service and working relationships

Qualifications

• NVQ Level 3 or equivalent
• GCSE grade C or above or equivalent

Experience

• Proven experience of a range of administrative procedures
• Producing documents to a high standard of presentation and accuracy
• Developing, managing and maintaining office information systems
• Working as part of a team

Skills & knowledge

• Planning and organisational skills
• Able to work on own initiative as well as in a team
• Good PC skills, including Microsoft Office, Outlook, Word, Excel, SystmOne and SharePoint
• Excellent written and verbal communication, including minute taking and a pleasant telephone manner
• Good interpersonal skills and the ability to handle confidential matters sensitively
• Helpful and flexible attitude

What’s offered

• Access to wellbeing and support programmes
• Supervision and ongoing training and development opportunities
• Discount schemes including gyms, shopping, restaurants and cars
• NHS Pension
• Holiday entitlement from 27 days plus 8 bank holidays
• Thorough induction programme