Flexible Zero-Hours CSR (Weekends) with CRM & Zoho

Splend; Greater London; Hybrid; GBP 21,000 - 28,000; Part time

Job summary

Splend is seeking a Customer Service Representative for our London office to support customers in the UK and Australia via phone. This is a zero-hours role with shifts between 7am and 9pm, including weekends, offering flexibility for various schedules.

You will resolve queries and manage CRM records to support our customer-facing teams. You’ll build relationships, meet targets, and collaborate with other departments to deliver positive outcomes.

Qualifications

• Minimum 1+ years’ experience in a customer service position.
• Be a natural problem solver.
• Have superb communication skills both written and verbal.
• Be tech savvy and quick pick-up new systems with ease.
• Present a cheerful, positive manner and show a willingness to help our customers.
• Strong customer service focus and commitment to excellence.
• Effective time management and organisation skills.
• Experience using Zoho (preferable)

Responsibilities

• Working to manage customer interaction queries, issues, questions and complaints.
• Ensuring all interactions are managed in our CRM system and ensuring all communications are noted and updated after each interaction.
• Contacting customers proactively and reactively to help manage their vehicle servicing times prior to due date.
• Building sustainable relationships and engaging customers by going the extra mile.
• Working to meet personal and team qualitative and quantitative targets.
• Follow all compliance measures and provide accurate response both verbally and written.
• Keep accurate record keeping in CRM (Zoho).
• Collaborate with relevant departments to provide a positive solution to the customer.
• Be a team player and add value to the Splend, daily.
• Comfortable to work a zero hours contract.
• Must be able to work weekends and bank holidays as required.

Job description

Splend is seeking a Customer Service Representative for our London office to support customers in the UK and Australia via phone. This is a zero-hours role with shifts between 7am and 9pm, including weekends, offering flexibility for various schedules.

You will resolve queries and manage CRM records to support our customer-facing teams. You’ll build relationships, meet targets, and collaborate with other departments to deliver positive outcomes.