Customer Service Representative

Splend; Greater London; On-site; GBP 17,000 - 21,000; Part time

Job summary

Splend is seeking a Customer Service Representative for the London office to be the first point of contact for customers in the UK and Australia. You will resolve queries, manage Zoho CRM interactions, and support customer-facing teams across both regions to ensure timely, accurate responses.

This zero-hours role offers shifts from 7am to 9pm, including weekends, in a fast-paced environment that rewards proactive service and relationship-building with customers.

Qualifications

• Minimum 3+ years’ experience in a customer service position.
• Be a natural problem solver with superb communication skills.
• Be tech savvy and quick to pick up new systems like Zoho CRM.
• Present a cheerful, positive manner and willingness to help customers.
• Strong customer service focus and effective time management.

Responsibilities

• Working to manage customer interaction queries, issues, questions and complaints.
• Ensuring all interactions are managed in CRM and documented after each interaction.
• Contacting customers proactively and reactively to manage vehicle servicing times prior to due date.
• Building sustainable relationships and engaging customers by going the extra mile.
• Working to meet personal and team qualitative and quantitative targets.
• Follow all compliance measures and provide accurate responses, verbally and in writing.
• Keep accurate CRM records (Zoho).
• Collaborate with relevant departments to provide positive solutions.
• Be a team player and add value to Splend daily.
• Must be able to work weekends and bank holidays as required.

Skills

Customer service experience

Problem solving

Communication skills

Tech savvy

Time management

Team player

Tools

Zoho CRM

Job description

As our Customer Service Representative, you will act as the first point of contact between Splend and our current and potential customers in Australia and the United Kingdom. This is a phone-based role, located at our London office, in which you will be responsible for supporting our customer facing teams and hubs across Australia and the United Kingdom by resolving queries and enquiries in a timely and accurate manner.

This is a zero-hours contract role with shifts available between 7am and 9pm (Monday - Friday) & Weekends (Saturday - Sunday), offering flexibility to suit a range of schedules. It's an exciting time to be joining us and would suit someone who thrives in a fast-paced customer service environment

Key Responsibilities:

• Working to manage customer interaction queries, issues, questions and complaints.
• Ensuring all interactions are managed in our CRM system and ensuring all communications are noted and updated after each interaction.
• Contacting customers proactively and reactively to help manage their vehicle servicing times prior to due date.
• Building sustainable relationships and engaging customers by going the extra mile.
• Working to meet personal and team qualitative and quantitative targets.
• Follow all compliance measures and provide accurate response both verbally and written.
• Keep accurate record keeping in CRM (Zoho)
• Collaborate with relevant departments to provide a positive solution to the customer.
• Be a team player and add value to the Splend, daily.
• Comfortable to work a zero hours contract.
• Must be able to work weekends and bank holidays as required.

Key Requirements:

• Minimum 3+ years’ experience in a customer service position
• Be a natural problem solver
• Have superb communication skills both written and verbal
• Be tech savvy and quick pick-up new systems with ease
• Present a cheerful, positive manner and show a willingness to help our customers
• Strong customer service focus and commitment to excellence
• Effective time management and organisation skills
• Experience using Zoho (preferable)

Splend is a dynamic growth company driven a shared vision for success. Our benefits are thoughtfully designed to attract individuals who thrive in an environment where they can contribute to and celebrate in the process of building a global brand with true impact.

At Splend, we value diversity and inclusion and consider it as key to our success. We are dedicated to fostering a workplace where everyone is respected and supported. We celebrate differences in race, gender, age, sexual orientation, religion, and ability, seeking diverse perspectives to drive us forward.

When you apply, let us know if there are any reasonable adjustments we can make to accommodate you during the interview process.