Flexible-Working Order & Customer Care Coordinator

Spirax-Sarco Engineering; Swindon; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Discretionary bonus

27 days holiday

Private healthcare

Enhanced pension

Life assurance

Share Ownership Plan

Onsite parking

Flexible benefits

Job summary

Spirax-Sarco Engineering in Cheltenham is seeking a proactive Customer Service Co-Ordinator to join the team. You will process and manage customer orders across UK, ROI and Services orders, ensuring accuracy and timely despatch while delivering an exceptional customer experience.

You will work with Sales, Supply Chain and other stakeholders, maintain order data in ERP systems, and use Power BI to monitor performance.

Qualifications

• Experience in a customer service or order processing role.
• Strong communication and relationship-building skills.
• Excellent attention to detail and accuracy.
• Ability to manage multiple priorities in a fast-paced environment.
• Proactive problem-solving approach.
• Experience with ERP systems and Microsoft Office; Power BI is advantageous.
• Collaborative mindset across departments.
• Customer-focused with a passion for service.
• Experience handling export, ROI or service-related orders is beneficial.
• Continuous improvement mindset for process enhancement.

Responsibilities

• Process customer orders accurately within SLAs.
• Validate PO details incl. codes, quantities, pricing, delivery.
• Handle customer enquiries by phone and email.
• Inform customers of order status and delays.
• Maintain orderbook data using ERP and Power BI.
• Resolve overdue/ageing orders to keep progress.
• Complete order lifecycle admin: acknowledgements, amendments, shipments.
• Support backlog reduction and accurate delivery dates.
• Collaborate with Sales, Supply Chain, Credit, Scheduling.
• Ensure compliance and documentation for Services, ROI and Export orders.
• Identify process improvements to enhance customer experience and efficiency.
• Maintain high accuracy to minimise errors and credits.

Skills

Customer service

Order processing

Communication

Attention to detail

Multitasking

ERP systems

Power BI

MS Office

Cross-department collaboration

Tools

ERP software

Job description

Spirax-Sarco Engineering in Cheltenham is seeking a proactive Customer Service Co-Ordinator to join the team. You will process and manage customer orders across UK, ROI and Services orders, ensuring accuracy and timely despatch while delivering an exceptional customer experience.

You will work with Sales, Supply Chain and other stakeholders, maintain order data in ERP systems, and use Power BI to monitor performance.